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Fulfillment Associate

3 months ago

Alpharetta, United States Public Partnerships LLC Full time
Job DescriptionJob DescriptionThis position is located in Alpharetta, GA office. Monday - Friday (Hours are 8 am - 5 pm ET)

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Duties & Responsibilities:

• Reviews and ensures that all fulfillment mail jobs are completed properly and timely.

• Logs, sorts, and delivers all incoming and interoffice mail.

• Monitors and reports on mailroom inventory

• Manages mail process for bulk mailings.

• Troubleshoots mailroom equipment malfunctions.

• Readily identifies potential barriers to timely fulfillment and takes necessary steps to report to supervisor or manager.

• Adheres to daily processing goals and metrics.

• Meets quality assurance standards as applicable to programs.

• Performs quality assurance on fulfillment work performed by the team.

• Assists in researching and resolving customer issues.

• Ability to prepare ad hoc reporting regarding fulfillment activities.

• Supports training for new staff.

• Creates cases utilizing our internal CRM system.

• Creates and maintains service request database.

• Assists with scanning of checks and other documents.

• Assists in processing verification and triage process for multiple programs.

• Manages support ticket bins to process fulfillment requests.

• Performs User Acceptance Testing as needed.

• All other duties as assigned.


Required Skills:

• Ability to interact positively and build rapport with coworkers and/or external contacts.

• Utilizes various software and databases including but not limited to: Portal, BPM, CRM, and other third-party vendor sites.

• High-energy, hands-on employee who thrives in a fast-paced work environment.

• Ability to grasp new concepts and ideas quickly.

• High aptitude for process assessment, improvement, and recommendation.

• Strong aptitude for working independently with little guidance as well as collaborating with others.

• Moderate experience with Microsoft Office 365, specifically Excel, Word, and Outlook.

• Ability to navigate between multiple applications.

• Exceptional verbal and written communication skills.

• Excellent accuracy, attention to detail, and multi-tasking capability.

Qualifications:

Education: High school diploma or equivalent

Experience: 1+ years in a mailroom or office setting, preferably in a deadline-driven environment. Knowledge of state specific requirements to complete the fulfillment process is a plus.

Working Conditions:

Office setting located in Alpharetta, GA

Compensation & Benefits: 

  • 401k Retirement Plan
  • Medical, Dental and Vision insurance on first day of employment
  • Generous Paid Time Off 
  • Employee Assistance Program and more
  • Base pay may vary depending on skills, experience, job-related knowledge, and location.
  • Certain positions may also be eligible for a performance-based incentive as part of total compensation.  

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.