Driver Services Associate I

3 weeks ago

Alpharetta, United States Wheels, Inc. Full time
Job Description:

General Responsibilities

Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer Relationship Management (CRM) Tool) and FleetWeb.
Enter customer requests in CRM tool and follow them through to completion
Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue
Respond back to customers on follow up communications related to non-strategic matters as instructed by team
Follow up with customers on requirements to fulfill requests initiated by internal departments
Process customer driven driver/vehicle data changes to include but not limited to:
Associated license and title state changes
License and title requests
Associated transportation requests with moving active vehicles to a new location or in and out of storage locations
Associated divert requests with redirecting on order vehicles to a new location
Mass driver/vehicle uploads
Enrollment of maintenance only vehicles
Vehicle termination requests
Assist with the follow up with internal operational groups and drivers as instructed. on:
Track customer and internal metrics
Assist with answering overflow customer telephone calls during peak call times
Create new reports and generate recurring reporting in support of customer requests
Create/Update/Maintain Customer Profiles as instructed
Assist with customer hierarchy structure changes that impact customer reporting, billing, permissions, pool naming conventions, etc.
Process maintenance agreement changes
Process Maintenance Document requests (i.e. maintenance coupon books)
Process Used Vehicle Fair Market Value (FMV) Quote requests via automated system
Scan and index documents as required
Escalate issues that impact service delivery
Display a positive and professional attitude at all times

Mandatory Requirements

Associate Degree preferred or equivalent work experience
Fleet Management Industry experience a plus
One to two years of previous Customer Service Experience

Preferred Requirements

Aptitude for customer service and a high degree of professionalism
Diplomacy, tact and grace under pressure when working through urgent customer issues
Outstanding verbal and written communications skillsTime management skills along with excellent attention to detail
Ability to be flexible and adapt quickly in a fast-paced environment
Team player with strong collaborative skills
Energetic and pro-active: a driven, self-starter who can work independently and as part of a team
Proficient in Microsoft Word, Excel, Power Point and Outlook (Required)
Proficient in mail merge
Ability to cross reference spreadsheets/worksheets within Excel (i.e. vlookup)

EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

  • Driver Services Associate I

    2 months ago

    Alpharetta, United States Wheels, Inc. Full time

    Job Description:General ResponsibilitiesProvides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based...

  • Driver Services Associate 1

    2 weeks ago

    Alpharetta, United States Wheels, Inc. Full time

    Job Description: OVERVIEW A Driver Services Associate (DSA) I is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center. A DSA I will answer inbound calls and make outbound calls in an exceptional service manner to...

  • Experienced HVAC Service Technician

    4 months ago

    Alpharetta, United States Ace Hardware Home Services Full time

    Compensation Details:$20.00-$35.00 + Incentive Bonus OpportunityJob Description:Who we areMoncrief Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a...

  • Firefighter I

    3 weeks ago

    Alpharetta, United States City of Alpharetta, Georgia Full time

    Job Title: Firefighter IJoin the City of Alpharetta, Georgia, as a Firefighter I, and become a vital part of our Public Safety team. As a Firefighter I, you will be responsible for performing entry-level firefighting duties, including the safe and efficient operation of fire apparatus and equipment, performing fire-suppression activities, conducting...

  • Customer Service Associate

    1 month ago

    Alpharetta, United States Kelly Services, Inc. Full time

    Call Center Representative OpportunityKelly Professional & Industrial is seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives in Alpharetta, GA. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues, and exceeding customer...

  • HVAC Customer Service Representative

    4 months ago

    Alpharetta, United States Ace Hardware Home Services Full time

    Compensation Details:$18.00-$22.00 Per HourJob Description:Who we areMoncrief Heating & Air Conditioning is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work...

  • Customer Service Associate

    2 weeks ago

    Alpharetta, United States Matt Cresap State Farm Insurance Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Associate to join our team at Matt Cresap State Farm Insurance.Key Responsibilities:Provide prompt, accurate, and friendly customer service to our existing customers.Assist customers with adding insurance to their household and identify gaps in coverage.Respond to underwriting...

  • Molecular Technologist I

    1 month ago

    Alpharetta, United States Fulgent Genetics Full time

    About UsFulgent Genetics is a leading cancer testing and diagnostics laboratory with a strong reputation for helping pathologists and oncologists diagnose and treat cancer patients.Our company has a rich history, dating back to 2011, and has evolved into a premier full-service genomic testing company built around a foundational technology platform.We offer a...

  • Molecular Technologist I

    4 weeks ago

    Alpharetta, United States Fulgent Genetics Full time

    Job SummaryWe are seeking a highly skilled Molecular Technologist I to join our team at Fulgent Genetics. As a key member of our laboratory team, you will be responsible for performing and reporting high-throughput, clinical genotyping assays using molecular platforms.Key ResponsibilitiesExtract and quantify DNA and RNA from blood and tissue samples.Perform...

  • Client Service Associate

    1 month ago

    Alpharetta, United States Wealth With No Regrets Full time

    Client Service AssociateWe are seeking a highly skilled Client Service Associate to join our team at Wealth With No Regrets. This role is responsible for providing exceptional client service and ensuring that client priorities are executed accurately.Key Responsibilities:Perform operational or administrative functions for client-related requests.Research...

  • Client Service Associate

    1 month ago

    Alpharetta, United States Wealth With No Regrets Full time

    Client Service AssociateWe are seeking a highly skilled and detail-oriented Client Service Associate to join our team at Wealth With No Regrets. This role is a critical part of our operations, and the successful candidate will be responsible for providing exceptional service to our clients and ensuring their priorities are executed accurately.Key...

  • CNA/Certified Nursing Assistant

    6 months ago

    Alpharetta, United States The Mansions at Alpharetta Full time

    Now Offering a Sign-on Bonus of up to $500 for both Full-time and Part-time CNA/Wellness Associates *$250 to be paid after 60 days of employment *$250 to be paid after 120 Days of employment We are currently searching for experienced Certified Nursing Assistants (Wellness Associates) to provide services and care to each of our residents based on...

  • Business Development Associate

    3 weeks ago

    Alpharetta, United States Tidewater Consulting Services Full time

    At Tidewater Consulting Services, we are seeking a skilled Business Development Associate to join our team. The ideal candidate will have a strong ability to communicate with consumers to execute objectives aligned with our client's company standards.The Business Development Associate will become an invaluable asset to our Atlanta office, by communicating...

  • Service Support Associate

    4 weeks ago

    Alpharetta, United States Dave & Buster Full time

    Job OverviewAt Dave & Buster's, we're looking for a Service Support Associate to join our team. As a Service Support Associate, you will be responsible for maintaining area cleanliness and providing necessary support to ensure fast, friendly, and accommodating service to our guests. Key ResponsibilitiesDeliver an unparalleled guest experience through the...

  • Experienced HVAC Service Technician

    2 months ago

    Ga - Alpharetta, United States Ace Hardware Home Services Full time

    Compensation Details:$20.00-$35.00 + Incentive Bonus OpportunityJob Description:Who we areMoncrief Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a...

  • Swim Instructor I

    1 month ago

    Alpharetta, United States YMCA of Metro Atlanta Full time

    Job Title: Swim Instructor IAs a thought-leader and best-in-class provider in education, wellness, and community-building, the YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. We're seeking a dedicated and passionate individual to join our team as a Swim Instructor I.Job Summary:This role supports the work of the...

  • CDL Truck Driver Residential

    3 weeks ago

    Alpharetta, United States Waste Management Inc Full time

    JOB DESCRIPTION As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create...

  • Business Development Associate

    4 weeks ago

    Alpharetta, United States Tidewater Consulting Services Full time

    At Tidewater Consulting Services, we are seeking a skilled Business Development Associate to join our team. As a key member of our Business Development team, you will be responsible for driving business growth and expansion in the Atlanta area.Key Responsibilities:Develop and implement business growth strategies to acquire new clients and expand existing...

  • Business Development Associate

    1 month ago

    Alpharetta, United States Tidewater Consulting Services Full time

    At Tidewater Consulting Services, we are seeking a talented and ambitious individual to join our team as a Business Development Associate. As a key member of our team, you will be responsible for communicating with consumers to execute objectives aligned with our client's company standards.The ideal candidate will possess a positive attitude, impeccable...

  • Technical Support Specialist I

    4 weeks ago

    Alpharetta, United States HireLiving, Inc. Full time

    Job Title: Technical Support Specialist IJob Summary:We are seeking a Technical Support Specialist I to join our team at HireLiving, Inc. This role will provide exceptional customer service to end-users, assisting with products and services in an inbound call center environment.Key Responsibilities:Act as a primary responder for inbound phone calls, emails,...