IT Operations Manager
4 weeks ago
Key Responsibilities
- Oversee a team of resources to ensure all laptops, peripherals, & IT assets are shipped in a timely manner.
- Oversee laptop, desktop, and server assembly and configurations.
- Oversee innovative & effective use of the company’s technology investments & industry partnerships.
- Supervise activities of configuration technicians, and other contractors performing information technology work
- Oversee switch and disk array initial configurations.
- Investigate, analyze and trouble shoot emergencies and establish proactive plans to resolve and prevent disruption that would prevent the team from performing its day-to-day duties.
- Promote a productive/analytical approach within to identify issues within the team that identifies potential issues before they become critical business impacting events.
- Oversee the installation of operating systems, warranty repair, firmware and IOS upgrades and installation of Managed Services tools for contracted and non-contracted customers. Assist device preparation, specifically imaging and custom configuration of laptops and desktops for onsite installation using various imaging tools.
- Oversee warehouse management tasks including shipping, receiving, inventory management and delivery of finished devices.
- Ability to work onsite in a warehouse environment 5 days a week.
- Ability to travel to NH/MA/FL/RI Blue Mantis offices & client sites as needed.
- Act as contact escalation point for Blue Mantis Configuration Techs.
- Handles maintenance, availability, and performance of key Technologies/Systems.
- Manage all aspects of a warehouse, shipping, receiving, inventory management, cycle counts.
Skills, Knowledge & Expertise
- 10 + years demonstrated success leading IT technical support teams or IT Help Desk Engineers
- 5 + years of progressive responsibility in Information Technology positions.
- 5+ years warehouse management experience & IT Documentation.
- Experience with HAM (Hardware Asset Management Process)
- Experience with overseeing IT staff that configure 30-40 laptops/PC’s per day.
- Experience with PowerShell, Microsoft Azure, & Intune
- Bachelor’s degree in Computer Science, or equivalent work-related experience
- Ability to multitask focus on urgency/execution.
- Ability and desire to learn new competencies.
- Work with internal and external resources to maintain customer agreed Service Level Agreements
- Excellent verbal, written presentation, and communication skills.
- Ability to serve, lead, partner and collaborate with others both internally and externally on complex, time sensitive initiatives and projects.
- Experience with hardware, operating systems, and networking knowledge LAN/WAN
- Ability to troubleshoot and communicate issues to Employees & Customers.
- Experience with one of the following PC Imaging software:
- MDT Server, SCCM, Smartdeploy or Acronis or Experience with PXE Booting
- Experience with Microsoft Active Directory, SCCM, DNS, Entra.
- A+, Network+ Certification or higher preferred
- Network cabling and termination knowledge.
- Windows 10 and Windows 11 fluency
- Comfortable with ITSM systems usage, inventory control systems, and logistics software.
- Ability and willingness to become hands on to assist on the benches when work scales.
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