General Manager

2 weeks ago

Providence, Rhode Island, United States teamworkonline Full time

Overview

The General Manager is responsible for the efficient, professional and profitable operation of the RICC and AMP. The General Manager will oversee all Directors and assist with the management, promotion, and operation of the facility in all facets, including operations, sales, marketing, finance, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments within the RICC and AMP. The General Manager is responsible for shaping the overall culture, direction, coordination, and evaluation of the team and facility. This executive will also be responsible for maximizing the number of events and revenue opportunities at the venue and will work in unison with Regional Tourism and community stakeholders to maximize the amount of regional and national convention/meeting business which occurs annually at the RICC &. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. The GM will work with OVG Hospitality (onsite F&B) to ensure shared vision and strategy.

Responsibilities

  • Maintains active contact with Contract Administrator/Clients, Community Stakeholders and monitors OVG's compliance with all provisions of the management contract.
  • Aggressively promotes the use of the facility with the local destination sales and marketing organization to maximize the facilities utilization with high impact events.
  • Negotiates contractual agreements as determined necessary and in the best interests of the facility.
  • Negotiates lease agreements with meeting planners, third party organizations, event organizers, and promotors.
  • Establishes and maintains effective working relationships with Contract Administrator/Client, facility users, government departments and agencies, convention/live event industry decision makers, and community and civic organizations to encourage continual and regular use of the facility.
  • Coordinates facility involvement and event hosting with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
  • Assures the coordination, implementation and administration of specific policies and procedures prescribed by OVG corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control, crisis management procedures, or other areas as needed.
  • Develops and implements facility goals in accordance with the management contract, the client's objectives, corporate policy, and good business practices.
  • Prepares and maintains required and necessary reports/records for the Contract Administrator / Client and the OVG Corporate Office.
  • Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
  • Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for the attendance and/or revenue.
  • Conducts leadership and staff meetings on a consistent basis.
  • Directs the development and administers the execution of operating and marketing financial budgets, to include, operating revenue, expense budgets and capital expense plans.
  • Maintains daily oversite for all operations and event activity in collaboration with fellow OVG staff, assuring the successful coordination and execution of all activities.
  • Provides final approval of all contracts and agreements with licensees, vendors, suppliers for necessary activities and services at the facility.
  • Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, boards, stakeholders, partners, agencies, departments and individuals; assures and maintains the integrity of the facility and OVG in all forms of communication and personal contacts.
  • Oversees and advises Human Resources on any necessary revisions/modification to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
  • Assures the administration of personnel and the operation of the facility are conducted in accordance with applicable local, state and federal regulations.
  • Continually evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with OVG policies and procedures.
  • Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff.
  • Establishes and maintains effective working relationships with all OVG GRCC members.
  • Other duties and responsabilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

  • Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.
  • Minimum 10 years progressively responsible experience in supervision and/or management of a facility of similar size preferable.
  • Or, equivalent combination of education and experience.
  • Experience in contract negotiations, budgeting, forecasting, purchasing, personal supervision, human resources, finance, operations, capital projects, security, sponsorships, sales and marketing.
  • Experience in labor relations and union contracts, if applicable.
  • Individual must have good computer skills; knowledge of Microsoft Office, and Momentous event management software a plus.

SKILLS AND ABILITIES:

  • An extremely strong collaborator and relationship builder with a proven history of success with clients, stakeholders and managed teams.
  • Excellent communication and interpersonal skills and organizational ability.
  • A true multi-tasker.
  • Ability to work with and maintain highly confidential information is required.
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
  • Demonstrated knowledge of the principles and practices required in the successful management of a convention facility.
  • Ability to anticipate problems and implement immediate corrective action.
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the convention and live entertainment industry.
  • Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
  • A leader and mentor with an entrepreneurial spirit.

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