Service Director

2 months ago


Corpus Christi, United States Hiring Winners Full time
Job DescriptionJob Description

Service Director – Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.

We’re searching for an automotive service director who is motivated to excel and serious about a true career in this highly competitive industry. As service director, our customers, and your team, will look to you for guidance, leadership and expertise.

Responsibilities

  • Conduct meetings with managers to identify potential service issues
  • Ensure that the service department meets all customer satisfaction (CSI) goals
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with manager to set departmental objectives
  • Recruit, interview and train service staff
  • Maintain daily sales and production records as prescribed by upper management
  • Review and evaluate service sales performance
  • Staff technical teams relative to production requirements
  • Remain current on new products and changes to existing products
  • Maintain department finances within parameters established by upper management
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
  • Enforce OSHA requirements, procedures and regulations
  • Conduct performance evaluations
  • Participate in operational planning

Please apply for consideration



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