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Field Service Technical Support Specialist

4 months ago

Oakland Park, United States Virtual Full time
Vaco is hiring for a Field Service Technical Support Specialist located in Oakland Park, FL.

PURPOSE The field service technical support specialist provides customer satisfaction technical support and administrative support to the Field Service Department to ensure department needs are consistently and efficiently met.
  DELIVERABLES & RESPONSIBILITIES  
  1. Customer Experience Excellence:
    1. Cultivate strong relationships with both new and existing customers, exceeding their expectations in every interaction.
    2. Handle inbound and outbound customer calls and written correspondence with professionalism and attention to detail.
    3. Provide technical support and demonstrate comprehensive knowledge of products to assist customers effectively.
    4. Maintain a customer-centric approach and uphold the company's reputation through exemplary customer service practices.
  2. Administrative Support:
    1. Assist in managing Salesforce cases and monthly reporting, monitoring work orders, sales orders, and RMA's.
    2. Maintain and organize customer sales orders and information for easy accessibility.
    3. Contribute to maintaining a clean and organized Field Service Department to enhance operational efficiency.
  3. Additional Duties:
    1. Assist in scheduling service appointments and managing travel arrangements and calendars for field service technicians.
    2. Provide support in expense report processing.
    3. Undertake any other tasks or projects assigned by the management to support departmental objectives.
  QUALIFICATIONS (Education, Experience & Skills)
  • Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent
  • combination of education, training, and/or experience
  • Superior interpersonal and communications skills (oral & written)
  • Electromechanical aptitude (highly desired)
  • Customer oriented, able to work in a fast paced environment while dealing with stressful situations
  • Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
  • Highly motivated and results oriented individual able to work independently and as a team.