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Practice Manager, Westlake

2 months ago

Westlake, United States University Hospitals Urgent Care by Well Full time
Job DescriptionJob Description

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager for our Westlake location.

ROLE & RESPONSIBILTIES:

  • Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness 
    create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission 
  • Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators 
  • Develop and communicate annual center vision and goals 
  • Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
  • Develop and manage monthly work schedules of administrative and clinical direct reports 
    ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements 
  • Conduct timely annual performance evaluations and professional development coaching to direct reports 
  • Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs 
  • Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures 
  • Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs 
  • Partner and collaborate with the marketing and public relations department to develop center level marketing strategies 
  • Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values 
  • Perform additional responsibilities as assigned 

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

  • Have at least 3 years of leadership experience
  • Experience in urgent care and occupational medicine preferred
  • 1 year of marketing experience, in healthcare preferred
  • Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
  • High School diploma or equivalent

INDUH