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Financial Aid Navigator
2 months ago
At MCPC, we are passionate about changing the face of healthcare in Nashville by providing access to biomedical interventions and services for sexual health and wellness. We serve our patients with a highly skilled, competent team of clinicians, staff and volunteers who dedicate their time and expertise to see patients during convenient weekday and weekend hours. We accept insured and uninsured patients with affordable, low-cost or no cost services.
MCPC Financial Aid Navigator facilitates the enrollment of patients in health insurance through the Health Insurance Marketplace
Duties and responsibilities
Assist patients in enrolling and re-enrolling during open enrollment and special enrollment periods in the Health Insurance Marketplace.
Explain insurance benefits to patients
Stay informed on policies, procedures, regulations, and updates regarding the Health Insurance Marketplace.
Maintain accurate and detailed records, including consent forms, applications, and statistics.
Enroll patients in PAF funds.
Assist with the payments process for Marketplace premiums.
Reconcile PAF funding the insurance or patient receives.
Enroll patients in other funding assistance as needed.
Coordinate with other departments, outside entities, staff members, etc. to ensure patient needs are met and issues involving their fills are resolved in a timely manner.
Assist with Gilead PAP enrollment and re-enrollment processes.
Communicate with patients clearly, effectively with empathy, integrity, and accuracy.
Completes special projects and other duties as assigned by supervisors.
Qualifications
Must work effectively with physicians, staff, volunteers, patients, public and external agencies
Proficient in Excel and/or Google Sheets spreadsheets
Ability to communicate effectively with individuals regardless of age, gender, race, religious background, sexual orientation, gender identity, or health status
Customer Service experience
Must have the ability to take initiative and to exercise independent judgment,
Possess decision-making and problem solving expertise.
Must remain receptive to changing responsibilities and maintain a high level of confidentiality and privacy according to the clinic’s policies and procedures and HIPAA compliance