Project Coordinator
3 months ago
Responsibilties
- Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
- Educate customers on our services, capabilities, rates and availability.
- Respond to leads in a timely manner.
- Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.
- Receive and solve customer issues and perform customer follow-up calls.
- Daily project oversight includes monitoring job status, work in progress and follow up.
- Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.
- Create preliminary estimates using estimating software. Estimate projects over the phone.
- Maintain detailed notes and follow up with customers. Document all calls and activities in ServiceTitan.
- Manage our ServiceTitan software to fully utilize its capabilities.
- Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
- Social Media updates
- Handle a variety of administrative duties.
- Reinforce our Service Path, Brand standards and company culture.
- Have a detailed understanding of the full Microsoft Office Suite.
- Excellent time management and decision-making skills.
- Great communication skills verbal and written, critical thinking, problem solving, and multi-tasking skills.
- Have a desire to help people and deliver exceptional customer service to our customers and team.
- Enjoy working in a sales environment
- Must be a team player and have a positive, pro-active attitude.
- Ability to work independently.
- Ability to pass a background check.
- 5 plus years experience in customer service and sales (comfortable in a sales environment)
- Have a detailed understanding of the full Microsoft Office suite, understand CRM systems.
- ServiceTitan experience is a big plus
- Prefer previous experience working in a home remodeling/repair services industry
- Prefer previous experience using estimating software
- Outgoing personality
Benefits
- Competitive pay range
- Vacation and six paid holidays
- Performance bonuses and pay reviews
- Flexible schedule
- Opportunities for advancement
- 401K (with a 3% match) after one year of employment
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