Project Coordinator

3 months ago


Rogers, United States Ace Handyman Services Twin Cities NW Full time
Job DescriptionJob DescriptionAce Handyman Services is a national leader in the home improvement and home repair services industry and is part of Ace Hardware Corporation's home services division. We are a family and locally owned and operated company in Rogers, MN. We are seeking a highly organized and detail-oriented individual to join our team as a Project Coordinator. This role is crucial to the operations, marketing and sales, growth and overall profit goal incentives while maintaining our national brand standard. The Project Coordinator will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. This is a customer-facing role. You will partner with our craftsmen to ensure customer satisfaction.

Responsibilties
  • Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
  • Educate customers on our services, capabilities, rates and availability.
  • Respond to leads in a timely manner.
  • Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.
  • Receive and solve customer issues and perform customer follow-up calls.
  • Daily project oversight includes monitoring job status, work in progress and follow up.
  • Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.
  • Create preliminary estimates using estimating software. Estimate projects over the phone.
  • Maintain detailed notes and follow up with customers. Document all calls and activities in ServiceTitan.
  • Manage our ServiceTitan software to fully utilize its capabilities.
  • Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
  • Social Media updates
  • Handle a variety of administrative duties.
Requirements
  • Reinforce our Service Path, Brand standards and company culture.
  • Have a detailed understanding of the full Microsoft Office Suite.
  • Excellent time management and decision-making skills.
  • Great communication skills verbal and written, critical thinking, problem solving, and multi-tasking skills.
  • Have a desire to help people and deliver exceptional customer service to our customers and team.
  • Enjoy working in a sales environment
  • Must be a team player and have a positive, pro-active attitude.
  • Ability to work independently.
  • Ability to pass a background check.
Qualifications
  • 5 plus years experience in customer service and sales (comfortable in a sales environment)
  • Have a detailed understanding of the full Microsoft Office suite, understand CRM systems.
  • ServiceTitan experience is a big plus
  • Prefer previous experience working in a home remodeling/repair services industry
  • Prefer previous experience using estimating software
  • Outgoing personality
We are looking for someone who really wants to help grow a company. You will wear many hats.

Benefits
  • Competitive pay range
  • Vacation and six paid holidays
  • Performance bonuses and pay reviews
  • Flexible schedule
  • Opportunities for advancement
  • 401K (with a 3% match) after one year of employment



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