Interpreting Team Manager/Practitioner

2 months ago

Frederick, United States Purple Communications Inc Full time
Job DescriptionJob Description

Interpreting Team Manager/ Practitioner

  • Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters.
  • Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time.
  • The position is open to both internal and external candidates.

Team Manager – Practitioner Responsibilities:

  • Provide American Sign Language interpreting on the VRS platform.
  • Focus management objectives on interpreting operations.
  • Plan, with the help of the Regional Manager, the strategic growth of the interpreting
  • business lines (VRS, Community, and VRI).
  • Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
  • Supervise approximately 35 interpreting staff.
  • Manage the performance reviews of interpreters.
  • Approve the scheduling of all interpreters in all operational areas.
  • Coordinate with HR and Recruiting to select and hire interpreters.
  • Approve time and attendance, including leave, and for all interpreters as needed.
  • Maintain relations with local community leaders.
  • Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
  • Provide direction to the interpreters for their care and well-being.
  • Provide accurate reports on team performance, efficiencies, and quality.
  • Maintain direct contact with the Regional Manager on all operations-specific issues.
  • Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
  • Partner with members of the department's support management team to accomplish department-wide initiatives
  • Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company.

Team Manager - Practitioner Required Skills/Qualifications:

  • Must possess fluent American Sign Language, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
  • Must have strong communication skills
  • Must pass internal interpreting assessment
  • Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
  • Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred.
  • At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
  • Extensive knowledge of the deaf culture and interpreting professions.
  • Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
  • Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs.
  • Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure.
  • Budgeting and financial knowledge and skills for tracking operations profitability.
  • Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
  • Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages.
  • Knowledge of departmental operations and organizational policies, processes, and procedures.
  • Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
  • Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
  • Human relations skills to build effective working relationships with staff, customers, community groups, and individuals.

Work environment:

Employees may experience the following physical demands for extended periods.

  • ASL interpreting on the VRS platform (40-50%)
  • Sitting, standing, and walking (95-100%)
  • Keyboarding (40-60%)
  • Viewing computer monitor, videophone, and cell phone (40-60%)
  • Lifting computers and other equipment
  • The position may require some travel

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