Sales Manager
3 months ago
Responsibilities
1. Supervision of Front Desk
Oversee opening and closing protocols
Check sales cash daily
Oversee cleanliness and order of the studio as it pertains to keeping a premium facility.
Ensure quality of sign up process is at a high standard to include studio tour and full explanation of services
Enforce company policies and procedures
Keep A frames updated
Oversee that the team goes to every classroom bi weekly when we have a new event
2. Staffing
Supervise and manage the front desk sales team
Manage timekeeping, including clock-ins and clock-outs
Issue staff write-ups when necessary
Ensure timely responses to clients within 24 hours via email and Vonage
Remind the team to add new clients to the members' group on the first Monday of every month
Monitor and ensure daily social media posts, targeting specific events
Implement strategies to enhance client communication and satisfaction
Conduct regular performance reviews and provide constructive feedback to the front desk sales team
Collaborate with marketing to align social media efforts with promotional events
3. Registrations
Manage and oversee new dancer registrations.
Develop and maintain an up-to-date class schedule.
Oversee registrations for special events.
Supervise and streamline member registration processes.
Implement and update registration systems for efficiency and accuracy.
Collaborate with marketing to promote registration for new classes and events.
4. Sales
Generate and send the Bonus Summary for all staff to Mady
Supply weekly sales quotas to the Reception team
Ensure the front desk meets daily sales quotas
Track and provide weekly updates on sales quotas to upper management
Manage and monitor sales calls, ensuring effective communication and follow-ups
Monitor that the front desk achieves the necessary sales for events
Analyze sales data to identify trends and areas for improvement
Collaborate with the marketing team to align sales strategies with promotional efforts
Conduct regular training sessions to enhance the sales skills of the front desk team
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