Customer Experience Admin
2 weeks ago
Customer Experience Admin
Job Overview
The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful candidates will be able to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned.
Responsibilities and Duties
Accept inbound customer calls, leads, and return customer messages within 24 hours
Prepare/approve and send job proposals and follow up for scheduling after deposit is received
Manage daily scheduling of Home Techs
Schedule home onsite visits for more complicated proposals
Communicate with customers with scheduling and job updates
Update social media and company website with referral statements and job photos
Call back completed jobs for service update and referrals
Close out the job in all operational/accounting systems
Send out automated invoice after completion
Maintain close contact with Owner General Manager, Service Techs, and the Customer
Qualifications
Telephone Customer Service Experience
Pleasant speaking voice
Home computer with Microphone headset and high-speed internet access
Ability to pass background check
Enjoy working with the public
Desire to always exceed expectations
Main Objectives
1. Leave a Great Impression: Customers should feel you were positive and helpful.
2. Live Answer Phone Throughout Shift (try to smile when you talk on the phone)
3. Live Respond & Return Emails Throughout Shift
4. Respond to All Voicemails in Que
5. Respond to All Emails in Que
6. Log all Data Into Lead Tracker Database
7. Log all Data and Schedules on HouseCallPro and/or Workiz
This is a remote position.
-
Customer Experience Admin
2 weeks ago
Houston, United States TruBlue Home Service Ally Full timeCustomer Experience Admin Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful...
-
Customer Experience Admin
4 days ago
Houston, United States TruBlue of West Houston Full timeCustomer Experience Admin Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful...
-
Northside Lexus Customer Service Admin
2 days ago
Houston, United States The Friedkin Group Full time**> Northside Lexus Customer Service Admin** **Northside Lexus Customer Service Admin** Northside Lexus Houston, Texas Posted On: February 23, 2022 **Customer Service Admin Northside Lexus Auto Dealership** As our Customer Service Admin, you will serve as a customer service representative on the phones in addition to providing administrative support to the...
-
Connected Service Admin
5 days ago
Houston, United States zb.io Full time**Title - Connected Service Admin** **Description**: MAIN DUTIES AND RESPONSIBILITIES: Connected Services Admin - Communication between field, sales, business development managers, clients, and or co-workers - Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues - Answers and directs phone calls...
-
Customer Service Admin
3 days ago
Houston, United States Parker Hannifin Corporation Parker Aerospace Group Full timeCustomer Service Admin Location: HOUSTON, TX, United States Job Family : Support Job Type : Regular Posted : May 15, 2024 Job ID: 49049 Back to Search Results Job Description Apply Now > Save Job Job Saved ...
-
Service Desk Admin
4 days ago
Houston, United States zb.io Full timeJOB PURPOSE: To manage all of the request for LiftIQ and LiftWatcher in accordance with the SLA’s as well as advanced skills to meet the demand of customer service. MAIN DUTIES AND RESPONSIBILITIES: Connected Services Admin - Communication between field, sales, business development managers, clients and co-workers - Provide a complete daily turnover...
-
Clerical/Admin
2 weeks ago
Houston, United States PRIDE Health Full timeprofession: Clerical/Adminspecialty: Customer Service RepresentativeclientName: Texas Children's Hospital - Pavilion Towercity: Houstonstate: TXstartDate: 2024-06-03endDate: 2024-12-31Pay per week: 480.0
-
Spotfire Admin
1 week ago
Houston, United States LTIMindtree Full timeAbout Us: **Job Role: Spotfire Admin** **Work Location: Houston, TX** Knowledge on service now or any ticketing tool - Requests, Incidents, Change management-ITIL process - Should have good experience in installation of multiple versions (5.0 to 7.6) of Spotfire Servers like Spotfire Web player server, Spotfire Professional Server and Spotfire Automation...
-
Executive Admin
2 weeks ago
Houston, United States Nouryon Full timeExecutive Admin As an Executive Assistant, you will be responsible for supporting several high-level executives at Nouryon's office in Houston, including senior members of the Legal Department. This position will require excellent communication, organizational, technology and time management skills to coordinate competing tasks for the leadership team. At...
-
Recruiter/HR Admin
7 days ago
Houston, United States ABCO Facility Maintenance Full timeRecruiter/HR Admin EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryHuman Resources Description HR ADMIN NEEDED - FULL...
-
Recruiter/HR Admin
2 days ago
Houston, United States ABCO Facility Maintenance Full timeRecruiter/HR Admin EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryHuman Resources Description HR ADMIN NEEDED - FULL...
-
Business Systems Admin
1 month ago
Houston, United States ResourceMFG Full timesummary We are searching for a Business Systems Admin to support and troubleshoot systems for a company in the Cheyenne Area. The position would start immediately for the right candidate. Schedule: Day Shift Pay: $20 - $22Depending on Experience Business Systems Admin Role: - Monitor system health and performance - Creating user accounts and access- Track...
-
Splunk Admin/Engineer
1 week ago
Houston, Texas, United States Cognizant Full timeAbout AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the...
-
Data Entry Admin
4 weeks ago
Houston, United States Elevate Human Capital, LLC Full timeEHC is currently looking for a **Data Entry Admin** for a client located in Houston, TX. DURATION OF ASSIGNMENT: 4 TO 6 WEEKS WITH POSSIBILITY TO EXTEND SCHEDULE: DAY SHIFT - 8:00 AM TO 5:00 PM TOP SKILLS REQUIRED: - Quality Data Input: 2-3 years of experience minimum. - Ability to work independently - Must have proficient skills/experience using...
-
Spotfire Admin
7 days ago
Houston, United States LTIMindtree Full timeAbout Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...
-
Senior Linux Admin(Not developer)
2 weeks ago
Houston, United States Marvica Technologies Full timeJob DescriptionJob DescriptionInterview process: 1st interview over teams video/ 2nd interview in-person(reimbursement for interview travel will be provided)SkillsNo. of Years of ExperienceYear last workedTotal No. of Years of ExperienceMust be currently working in the capacity of a Senior Linux Admin: Team comprises of 1 Admin and 1 Senior Admin. Hiring for...
-
Accounts Payable/Receivable Admin
2 days ago
Houston, United States Kelly Full timeThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for an Accounts Payable/Receivables Admin to work at a premier client in Houston, TX 77034. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. What’s a...
-
Remote Operations Admin
1 week ago
Houston, United States Brandstetter Carroll Inc Full timeJob DescriptionJob DescriptionJoin our vibrant team by applying for the Remote Operations Admin role. In addition to competitive salary and complete benefits, this role allows the employee to work from any location in the United States.Job Summary:We are in need of a Remote Operations Admin that is exceptionally organized and pays close attention to detail....
-
Remote Operations Admin
2 weeks ago
Houston, United States Brandstetter Carroll Inc Full timeJoin our vibrant team by applying for the Remote Operations Admin role. In addition to competitive salary and complete benefits, this role allows the employee to work from any location in the United States.Job Summary:We are in need of a Remote Operations Admin that is exceptionally organized and pays close attention to detail. This individual will assist...
-
Spotfire Admin
7 days ago
Houston, United States LTIMindtree Full timeAbout Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...