Customer Experience Admin

3 weeks ago

Houston, United States TruBlue Home Service Ally Full time

Customer Experience Admin

Job Overview

The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful candidates will be able to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned.

Responsibilities and Duties

* Accept inbound customer calls, leads, and return customer messages within 24 hours
* Prepare/approve and send job proposals and follow up for scheduling after deposit is received
* Manage daily scheduling of Home Techs
* Schedule home onsite visits for more complicated proposals
* Communicate with customers with scheduling and job updates
* Update social media and company website with referral statements and job photos
* Call back completed jobs for service update and referrals
* Close out the job in all operational/accounting systems
* Send out automated invoice after completion
* Maintain close contact with Owner General Manager, Service Techs, and the Customer

Qualifications

* Telephone Customer Service Experience
* Pleasant speaking voice
* Home computer with Microphone headset and high-speed internet access
* Ability to pass background check
* Enjoy working with the public
* Desire to always exceed expectations

Main Objectives

1. Leave a Great Impression: Customers should feel you were positive and helpful.

2. Live Answer Phone Throughout Shift (try to smile when you talk on the phone)

3. Live Respond & Return Emails Throughout Shift

4. Respond to All Voicemails in Que

5. Respond to All Emails in Que

6. Log all Data Into Lead Tracker Database

7. Log all Data and Schedules on HouseCallPro and/or Workiz

This is a remote position.

  • Customer Experience Admin

    2 weeks ago

    Houston, United States TruBlue Home Service Ally Full time

    Customer Experience Admin Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful...

  • Customer Experience Admin

    4 weeks ago

    Houston, United States TruBlue of West Houston Full time

    Job DescriptionJob DescriptionCustomer Experience AdminJob OverviewThe Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for...

  • Customer Experience Admin

    2 weeks ago

    Houston, United States TruBlue of West Houston Full time

    Customer Experience Admin Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful...

  • Northside Lexus Customer Service Admin

    2 weeks ago

    Houston, United States The Friedkin Group Full time

    **> Northside Lexus Customer Service Admin** **Northside Lexus Customer Service Admin** Northside Lexus Houston, Texas Posted On: February 23, 2022 **Customer Service Admin Northside Lexus Auto Dealership** As our Customer Service Admin, you will serve as a customer service representative on the phones in addition to providing administrative support to the...

  • Northside Lexus Customer Service Admin

    1 week ago

    Houston, United States The Friedkin Group Full time

    **> Northside Lexus Customer Service Admin** **Northside Lexus Customer Service Admin** Northside Lexus Houston, Texas Posted On: February 23, 2022 **Customer Service Admin Northside Lexus Auto Dealership** As our Customer Service Admin, you will serve as a customer service representative on the phones in addition to providing administrative support to the...

  • Connected Service Admin

    2 weeks ago

    Houston, United States zb.io Full time

    **Title - Connected Service Admin** **Description**: MAIN DUTIES AND RESPONSIBILITIES: Connected Services Admin - Communication between field, sales, business development managers, clients, and or co-workers - Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues - Answers and directs phone calls...

  • Customer Service Admin

    2 weeks ago

    Houston, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Customer Service Admin Location: HOUSTON, TX, United States Job Family : Support Job Type : Regular Posted : May 15, 2024 Job ID: 49049 Back to Search Results Job Description Apply Now > Save Job Job Saved ...

  • Service Desk Admin

    2 weeks ago

    Houston, United States zb.io Full time

    JOB PURPOSE: To manage all of the request for LiftIQ and LiftWatcher in accordance with the SLA’s as well as advanced skills to meet the demand of customer service. MAIN DUTIES AND RESPONSIBILITIES: Connected Services Admin - Communication between field, sales, business development managers, clients and co-workers - Provide a complete daily turnover...

  • Clerical/Admin

    3 weeks ago

    Houston, United States PRIDE Health Full time

    profession: Clerical/Adminspecialty: Customer Service RepresentativeclientName: Texas Children's Hospital - Pavilion Towercity: Houstonstate: TXstartDate: 2024-06-03endDate: 2024-12-31Pay per week: 480.0

  • Clerical/Admin

    1 week ago

    Houston, United States PRIDE Health Full time

    profession: Clerical/Adminspecialty: Customer Service RepresentativeclientName: Texas Children's Hospital - Pavilion Towercity: Houstonstate: TXstartDate: 2024-06-03endDate: 2024-12-31Pay per week: 480.0

  • Spotfire Admin

    3 weeks ago

    Houston, United States LTIMindtree Full time

    About Us: **Job Role: Spotfire Admin** **Work Location: Houston, TX** Knowledge on service now or any ticketing tool - Requests, Incidents, Change management-ITIL process - Should have good experience in installation of multiple versions (5.0 to 7.6) of Spotfire Servers like Spotfire Web player server, Spotfire Professional Server and Spotfire Automation...

  • Executive Admin

    3 weeks ago

    Houston, United States Nouryon Full time

    Executive Admin As an Executive Assistant, you will be responsible for supporting several high-level executives at Nouryon's office in Houston, including senior members of the Legal Department. This position will require excellent communication, organizational, technology and time management skills to coordinate competing tasks for the leadership team. At...

  • Executive Admin

    1 week ago

    Houston, United States Nouryon Full time

    Executive Admin As an Executive Assistant, you will be responsible for supporting several high-level executives at Nouryon's office in Houston, including senior members of the Legal Department. This position will require excellent communication, organizational, technology and time management skills to coordinate competing tasks for the leadership team. At...

  • AVEVA E3D Admin

    49 minutes ago

    Houston, United States Avance Consulting Full time

    Job DescriptionJob DescriptionAVEVA E3D AdminLocation : Houston TX (Day 1 On-site)Educational Qualification : Degree in Engineering (Chem/Mech)Experience : 5 - 15 yearsKey Responsibilities: Expertise in Aveva E3D modules (Aveva Model , Admin, Draw, Iso-draft ) and knowledge on Paragon. Worked in development of different tools according to client...

  • Executive Admin

    8 hours ago

    Houston, United States Nouryon Full time

    **Executive Admin**: As an Executive Assistant, you will be responsible for supporting several high-level executives at Nouryon’s office in Houston, including senior members of the Legal Department. This position will require excellent communication, organizational, technology and time management skills to coordinate competing tasks for the leadership...

  • General Admin

    6 days ago

    Houston, United States Firetrol Protection Systems Full time

    Job DescriptionJob DescriptionFounded in 1984, Firetrol is the national leader in fire protection & life safety services. We are seeking an Admin for Firetrol’s district office in Houston, Texas.The successful candidate will oversee multiple administrative duties, which include:· Handle badging applications for customer specific badging requirements·...

  • Recruiter/HR Admin

    3 weeks ago

    Houston, United States ABCO Facility Maintenance Full time

    Recruiter/HR Admin EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryHuman Resources Description HR ADMIN NEEDED - FULL...

  • Recruiter/HR Admin

    2 weeks ago

    Houston, United States ABCO Facility Maintenance Full time

    Recruiter/HR Admin EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryHuman Resources Description HR ADMIN NEEDED - FULL...

  • Recruiter/HR Admin

    1 week ago

    Houston, United States ABCO Facility Maintenance Full time

    Recruiter/HR Admin EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryHuman Resources Description HR ADMIN NEEDED - FULL...

  • Business Systems Admin

    2 months ago

    Houston, United States ResourceMFG Full time

    summary We are searching for a Business Systems Admin to support and troubleshoot systems for a company in the Cheyenne Area. The position would start immediately for the right candidate. Schedule: Day Shift Pay: $20 - $22Depending on Experience Business Systems Admin Role: - Monitor system health and performance - Creating user accounts and access- Track...