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Dispatch-Rail Specialist

3 months ago

Tampa, United States Statewide Materials Full time
Job DescriptionJob DescriptionDescription:

Are You Ready to Change the Industry Together?


Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future. MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics brands across the south and southeast of the United States.

A part of the Miles Ahead Brands Family is Statewide Materials. Statewide Materials (SWM) is an aggregate production & distribution company focused on the production & supply of large aggregate (rip rap, armor stone), both limestone & granite. SWM also supplies and delivers a variety of coarse, fine aggregates, and road base. Statewide Materials is all about quality products, service excellence, and lasting relationships.

We are looking for an enthusiastic and strategic Dispatch and Rail Specialist to join our dynamic Team. The Dispatch and Rail Specialist is responsible for coordinating and managing the dispatching of truck and the tracking of rail cars carrying our products to customer sites and unloading locations. This role involves overseeing and scheduling the movement of trucks and rail cars, ensuring timely and efficient delivery of materials, and maintaining a high standard of excellence and safety. The ideal candidate will have strong organizational skills, excellent communication abilities, and extensive experience in an operations role.

  • Mission: We are a family of brands committed to raising the standard of service in the aggregate distribution industry.
  • Vision: Accelerating the world's infrastructure.

Our Values

  • 1% Better, Every Day: Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow.
  • Promise & Deliver: Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role. We own our areas and are accountable to ourselves and each other to build trust.
  • Find a Way or Make a Way: There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other. We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry.
  • Candid, but Kind: We tell each other the truth and challenge each other when we don’t agree. We build real relationships rooted in kindness and thoughtfulness. Our people will always be our #1 unique and we will never lose sight of that.
  • Rev it Up: Positive energy fuels us to get us to our vision. Each of us contributes to our culture by bringing consistent energy and passion that ripples through our teams like a fire. We celebrate and praise each other's contributions and strive to create a place we all want to be.

Who You Are:

You are a dedicated and proactive professional with a passion for rail operations and trucking logistics. You understand that mastering the intricate details of our products and operational requirements is not just a task but a pivotal part of your role. You are committed to learning through immersion in our order and fulfillment processes every day, recognizing that this hands-on approach is essential for acquiring the comprehensive knowledge needed to excel. Your attention to detail and logistics acumen set you apart, making you a valuable asset in earning and maintaining the trust and support of our customers and clients. You thrive in dynamic environments, are eager to collaborate with diverse teams, and are always ready to tackle new challenges head-on. Your goal is to contribute to Statewide’s reputation for reliability and excellence in the materials industry.


Why This Role Matters:

This role is crucial to the seamless operation of Statewide Materials. As the Dispatch and Rail Specialist, you are a key Team Member that ensures our materials are transported efficiently and safely from quarries to our customers. Your meticulous attention to scheduling, coordination, and real-time problem-solving directly impacts our ability to meet delivery deadlines and maintain our reputation for reliability. The detailed knowledge you acquire and apply daily is a key differentiator that helps Statewide win contractors' trust and support, positioning us as a leader in the materials industry. Your role not only supports our operational success but also strengthens our customer relationships, driving the company’s growth and sustaining our commitment to excellence.


Who Your Internal Customers Are and How This Role Delivers Value to Them:

  • Account Management & Sales Team: Providing accurate delivery times and material availability information helps set realistic customer expectations and maintain high satisfaction levels.
  • Safety Team: Adhering to and promoting safety regulations ensures a secure working environment, reducing the risk of incidents and promoting a culture of safety.
  • Operations Team: Your coordination of rail and dispatch activities ensures smooth daily operations, maximizing efficiency and throughput.


Your Impact:


By efficiently managing dispatch and delivery operations, you ensure timely and accurate fulfillment of orders, directly contributing to SWM’s reputation for reliability and excellence in the materials industry.

  • Manage and coordinate all activities from receipt of customer PO/Sales Order to the fulfillment and delivery of all products and services to customer project sites.
  • Maintain regular communication with customer site managers to plan and schedule delivery quantities and dates.
  • Communicate daily with SWM's production crew in quarries, rail car unloading crew at terminals, and supplier’s rail terminal operations staff to determine material availability and truck requirements.
  • Identify available trucks daily and schedule them to haul required materials to customer sites.
  • Send daily dispatch notices to trucks, quarries/terminals (Statewide and Supplier’s staff), and customers confirming the next day's scheduled deliveries, and provide accounting with details of upcoming material and truck hauling services.
  • Track and maintain a list of trucks and contacts capable of hauling Statewide armor stone and rip rap by region.
  • Track and maintain a list of suppliers' quarries, rail terminals, and contacts for each.
  • Adjust delivery schedules to compensate for equipment failures, weather delays, scheduling breaks, and customer site issues.
  • Track quantities delivered against PO/Sales Order quantities and secure change orders or additional POs if customer quantities increase.
  • Communicate rate changes for longer-term projects to accounting to ensure customer and supplier invoices have correct rates.
  • Reconcile quantities delivered with customer on-site contacts, providing detailed records of quantities delivered by truck and/or scale ticket numbers.
  • Prepare and distribute detailed dispatch reports, including daily activity logs, train movement records, and incident reports.

By efficiently managing rail operations, including scheduling, safety adherence, and maintenance, this role ensures streamlined logistics and cost-effective transportation solutions, crucially supporting business productivity and operational excellence.

  • Track shipments and arrivals of rail cars, scheduling unloading operators and equipment.
  • Communicate daily with unloading operators and ensure timely release of empty rail cars.
  • Gather and track inventories by product at rail terminals weekly and monthly.
  • Operate and control rail systems at quarry sites, managing movement of trains and railcars.
  • Ensure safe and efficient loading/unloading of materials onto railcars, adhering to safety protocols.
  • Conduct routine inspections and maintenance of rail equipment and infrastructure.
  • Coordinate with maintenance teams to address equipment malfunctions promptly.
  • Implement best practices for rail operations to optimize efficiency and reduce costs.

By rigorously enforcing safety standards and regulatory compliance, this role enhances operational safety, mitigates risks, and fosters a secure environment essential for sustained business continuity and Team Member well-being.

  • Adhere to safety regulations, company policies, and industry standards to foster a safety-focused environment.
  • Conduct thorough safety checks, risk assessments, and implement corrective actions.
  • Promptly report safety incidents, near misses, and violations to management and authorities.
  • Participate in regular safety training sessions to stay updated on protocols and procedures.
  • Ensure compliance with local, state, and federal regulations for rail operations and workplace safety.

Through proactive collaboration, efficient communication, and seamless coordination, this role enhances operational efficiency, strengthens stakeholder relationships, and drives continuous improvement across rail operations, contributing to sustained business growth and customer satisfaction.

  • Collaborate with quarry managers, logistics coordinators, and team members to optimize rail operations.
  • Communicate effectively with train crews, dispatch teams, and customers regarding schedules and operational updates.
  • Build strong relationships with internal and external stakeholders, including customers and regulatory agencies.
  • Attend meetings, training sessions, and workshops to stay updated on industry practices and standards.
  • Facilitate coordination between departments to ensure smooth operations and information flow.
Requirements:
  • Excellent customer service skills.
  • Proven experience managing/coordinating projects.
  • Detailed data acquisition & analysis skills (from quoting, accounting software exported into Excel for sorting, totaling quantities/$s by product, service, date, etc.).
  • Interest, aptitude to learn product & operational details re producing, transporting specialty/large stone to construction sites.
  • High school diploma or equivalent; additional education or certifications in transportation, logistics, or rail operations is a plus.
  • Experience in rail operations, dispatching, or a related field within the mining or materials industry a plus.
  • Excellent organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced and dynamic environment.
  • Effective communication skills, both verbal and written, with the ability to work well in a team setting and interact professionally with various stakeholders.
  • Tech savvy.
  • Bilingual in Spanish a plus.