Software Support Engineer
4 weeks ago
Are you a passionate tech professional with a knack for problem-solving and a strong communication style?
Growing software start-up is looking for a Software Support Specialist to be part of a dynamic team driving innovative technology solutions. In this remote role (State of Florida preferred, East Coast/Eastern Time Zone hours required), you'll leverage your programming skills, particularly in Ruby on Rails, to provide exceptional support, troubleshoot issues, and contribute to product development.
Key Responsibilities:
- Expert Support: Become a go-to resource for our customers, providing expert guidance on their platform and its capabilities.
- Technical Problem-Solving: Diagnose and resolve technical issues, ensuring seamless customer experiences.
- Customer Communication: Build strong relationships with customers, effectively communicating technical information and addressing their needs.
- Team Collaboration: Work closely with our team to ensure efficient operations and continuous improvement.
Qualifications:
- Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
- Technical Expertise: Solid understanding of web development, with a strong preference for knowledge on hand's on experience with Ruby on Rails.
- Problem-Solving: A keen ability to analyze complex technical issues and identify effective solutions.
- Customer-Focused: Passionate about providing exceptional customer support and building positive relationships.
- Team Player: A collaborative mindset and ability to work effectively within a team environment.
Preferred Experience:
- Experience with cloud platforms like AWS.
- Familiarity with project management and ticketing systems such as Zendesk, Jira, Git, Zoho, Asana, etc.
- Any other development skills such as Javascript, Angular, React, Vue, HTML, CSS, PHP, etc.
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