Continuous Process Improvement Delivery Lead

3 weeks ago


Newark, United States Avispa Technology Full time
Job DescriptionJob Description

Continuous Process Improvement Delivery Lead 1301254

A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate ‘teacher’ of Lean & Six Sigma (LSS) leadership, has a proven ability to positively influence a culture of continuous process improvement (CPI), and most importantly, has a proven track record of successfully implementing sustainable improvements that realize measurable business value. The company offers a great work environment

Continuous Process Improvement Delivery Lead Pay and Benefits:

  • Hourly pay: $65-$75/hr
  • Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - Hybrid)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 7 Month Assignment

Continuous Process Improvement Delivery Lead Responsibilities:

  • Coordinate a cross-functional team.
  • Do hands on work with data analysis, putting together documentation, organizing meetings, facilitating workshops etc.
  • Identify the highest value CPI projects and drive completion of projects.
  • Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others.
  • Develop reporting and tracking mechanisms for CPI progress and opportunity identification.
  • Build strong internal partnerships with functional leaders to facilitate project identification and selection process.
  • Be the objective consultant for best practices in all functions, and motivate and instill a culture of CPI.
  • Embrace our People Principles.
  • Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at our company.

Continuous Process Improvement Delivery Lead Qualifications:

  • 5-8 years of documented world-class LSS experience and ‘hands-on’ track record of implementing successful process improvements, including the proven application of tools stated above.
  • LSS Master Black Belt Accreditation preferred.
  • LSS Black Belt Accreditation with a documented CI portfolio.
  • Practical experience in developing and teaching LSS principles through White/Yellow/Green Belt training.
  • Advanced analytical and statistics experience preferred.
  • Experience working in a Customer Service / Customer Experience organization preferred.
  • E-commerce or digital media experience preferred.
  • Strong negotiation, influence, collaboration, team facilitation, and influencing skills.
  • Strong written and verbal skills.
  • Proven track record of making data-driven decisions.
  • Ability to effectively communicate and present with both executive management and frontline personnel.
  • Ability to deal with ambiguity and constant change.
  • Passionate about people and customers. You believe that a service can only be as good as its customers believe it to be.


  • Newark, United States Avispa Full time

    Continuous Process Improvement Delivery Lead 1301254 #PP A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate...


  • Newark, United States Avispa Full time

    Continuous Process Improvement Delivery Lead 1301254 #PPA leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate...


  • Newark, United States ZAR IT Solutions Full time

    Description: Continuous Process Improvement Delivery Lead Job Description This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world. This is a highly...


  • Newark, United States ZAR IT Solutions Full time

    Description: Continuous Process Improvement Delivery Lead  Job Description This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world. This is a highly...


  • Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionDescription:Continuous Process Improvement Delivery Lead Job DescriptionThis role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world....


  • Newark, United States Highbridge Consulting LLC Full time

    Our Client a Tech Giant in the publishing space is looking for an experienced a Continuous Process Improvement Delivery Lead (TEMP) in Newark, NJ office Job Description This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across client as needed. Key Expectations Identify the highest...


  • Newark, United States Primus Software Corp Full time

    Job Title: Continuous Process Improvement Delivery Lead Duration: 7+ Months Contract (Possible extension) Location: Newark NJ 07102 Key Expectations Identify the highest value CPI projects, coordinate project teams, and drive completion of projects. Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts,...


  • Newark, United States CareerBuilder Full time

    Continuous Process Improvement Delivery Lead-TEMP Best Practices Change Management Coaching Process Improvement Process Improvements Statistics Teaching Description: This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across the company as needed. Customer Care operations are spread over internal...


  • Newark, United States PSEG Full time

    Job Summary This role is in the Renewal Energy Services (RES) improvement group responsible for setting policy, establishing and implementing continuous improvement initiatives throughout the department . Work with management and businesses associates to address the business process issues. Project initiatives include cost management, performance...


  • Newark, United States PSEG Full time

    Job SummaryThis role is in the Renewal Energy Services (RES) improvement group responsible for setting policy, establishing and implementing continuous improvement initiatives throughout the department . Work with management and businesses associates to address the business process issues. Project initiatives include cost management, performance efficiency,...


  • Newark, United States PSEG Full time

    Job Summary This role is in the Renewal Energy Services (RES) improvement group responsible for setting policy, establishing and implementing continuous improvement initiatives throughout the department . Work with management and businesses associates to address the business process issues. Project initiatives include cost management, performance...


  • Newark, United States PSEG Full time

    Job SummaryThis role is in the Renewal Energy Services (RES) improvement group responsible for setting policy, establishing and implementing continuous improvement initiatives throughout the department . Work with management and businesses associates to address the business process issues. Project initiatives include cost management, performance efficiency,...


  • Newark, United States PSEG Full time

    Job SummaryThis role is in the Renewal Energy Services (RES) improvement group responsible for setting policy, establishing and implementing continuous improvement initiatives throughout the department . Work with management and businesses associates to address the business process issues. Project initiatives include cost management, performance efficiency,...


  • Newark, United States City National Bank Full time

    Overview: **BUSINESS PROCESS ANALYST LEAD** **WHAT IS THE OPPORTUNITY?** **Banking and Investment Services Division** Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out...

  • Process Lead

    1 month ago


    Newark, United States PSEG Full time

    **Requisition**: 78296 **PSEG Company**: Public Service Electric & Gas Co. **Salary Range**: $ 101,600 - $ 160,900 **Incentive**: PIP 15% **Work Location Category**: Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work...

  • Lead, Scrum Master

    33 minutes ago


    Newark, United States Prudential Financial Full time

    Job Classification:Technology - Agile, Delivery, & ProductAre you passionate about delivering solutions? Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The US Businesses Technology and Service team takes extraordinary pride in our culture where digital transformation is...


  • Newark, United States Lead Charter School Full time

    **LEAD Charter School** - Job Description: Supervisor of Student Support Services_ **LEAD Charter School**, NJ's first alternative charter high school, seeks an exceptional educational leader to join its community of educators. The mission of LEAD is to enable students ages 16-21 in grades 9-12 in Newark, NJ to master the essential skills crucial for...


  • Newark, United States Onward Search Full time

    Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All contractors will be paid as W2 employees.Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Business Continuity and Crisis...

  • Supply Chain Team Lead

    31 minutes ago


    Newark, United States AAK Full time

    About the role The purpose of the job is to lead the Port Newark SupplyChain team and manage the coordination across functions to deliver the highestlevel of service to Port Newark customers, in the most efficient way, at theoptimal cost. It is expected that the Supply Chain Team Lead will: Train, develop, and lead the local Supply Chain team to maintain...


  • Newark, United States US Tech Solutions Full time

    Business Continuity Analyst Newark, DE/ Indianapolis, IN/ Newton, MA/ Sterling, VA 6 Months Contract to Perm Work Mode: Hybrid (1-2 days a week onsite) The business Continuity Analyst will work in coordination with the Business Continuity Manager to support the enterprise-wide Crisis Management and Business Continuity program. Responsibilities: Assist the...