Current jobs related to IT Support - Milwaukee - Educational Credential Evaluators Inc

Location: Hybrid (Wisconsin only - see Work Location below for more details)

Hours: 40 hours/week, Monday - Friday

About ECE

Celebrating over 40 years of success, ECE is one of the most well-known and respected names in comparative international education. Our main product, an educational credential evaluation, is a report used by counselors, recruiters, registrars, and admissions officers in the U.S. and elsewhere to determine how the academic history of a foreign-educated individual matches up to American grading scales and standards. As the demand for talented professionals has increased around the world, hiring managers have increasingly relied on the expertise of ECE to review the credentials of employees. ECE is a medium-sized nonprofit organization with just over 100 employees.

Summary

Supports local area computer network activities. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

Essential Duties and Responsibilities

Install or replace hardware and peripheral components such as monitors, keyboards, and printers at the user's workstation.

Set up and configure new computers.

Act as a help desk for hardware or software issues. Resolves the issue or contacts the appropriate vendor to resolve.

Identify and train staff on new and updated IT equipment and software including scanning, power point, setting up laptop for presentations, projector equipment, etc.

Serve as a backup for basic system administration when the network administrator is unavailable.

Test new and upgraded IT systems.

Provide maintenance and support by performing troubleshooting tasks, making bug fixes, and writing and revising technical documentation.

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Other duties may be assigned.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

Organizational Focus - Follows policies and procedures; supports organization's goals and values, demonstrates initiative and is willing to put in extra time or effort to find solutions. Keeps commitments; is consistently at work and on time; ensures work responsibilities are covered when absent.

Customer Focus - treats others with respect and consideration; accepts responsibility for own actions; responds well to questions or requests for assistance, solicits and applies feedback.

Communication (internal and external) - is an active participant in meetings, demonstrates an ability to disseminate information in a clear and concise manner, ability to communicate in writing and speaking with both technical and non-technical audiences.

Delivers Results - Looks for ways to improve and promote quality; demonstrates accuracy, thoroughness, and attention to detail; monitors own work to ensure quality; meets productivity standards; prioritizes and plans work activities; uses time efficiently; balances own work activities while supporting team projects; completes tasks on time or notifies ap-propriate person with an alternative plan.

Change Management - Communicates changes effectively; Prepares and supports those affected by change; adjusts approach or method to best fit the situation; Able to work with frequent changes, delays, or unexpected events; demonstrates persistence and overcomes obstacles.

Functional Expertise - Strives to continuously build knowledge and skills through various training opportunities; shares expertise and information readily with others; develops work-able implementation plans; able to quickly learn and put to use new skills and knowledge brought about by rapid changing information and/or technology.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; adapts to changes in the work environment.

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High school diploma or general education degree (GED) or one to three months related experience and /or training; or equivalent combination of education and experience. Some college level education is preferred.

IT Experience

One to two years of PC Hardware/Software troubleshooting experience desired.

Familiarity with the following software is beneficial but not required: Accounting software; Database software; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.

Foreign Language Skills

No foreign language skills are required for this position, however, experience supporting an organization with a global scope is ideal. ECE serves individuals, institutions, and other key stakeholders from all over the world.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

Supervisory Responsibilities

This job has no supervisory responsibilities and reports to the Senior Director of Technology.

Work Location

This is a remote position for Wisconsin-based individuals. Some tasks may require the individual to work in the office 1-2 days a week, depending on business needs. ECE's office is located in Schlitz Park near downtown Milwaukee.

What does ECE offer?

ECE offers a competitive base salary and comprehensive benefits. Compensation for this position is $18.06 - $21.12 per hour depending on experience and qualifications.

We believe balancing personal life and work life leads to engaged, productive, and satisfied employees. Many positions offer remote work opportunities and flexible scheduling options. The benefits package includes employer-sponsored life insurance and a rich 403b retirement plan contribution match in addition to health, dental, vision, flex spending account, and other voluntary insurance options. There are nine paid holidays annually and generous paid time off benefits in addition to flexible and/or remote work opportunities for qualified positions. Employees have opportunities to develop their professional skills through internal and external training.

ECE is a qualifying employer for the Public Service Loan Forgiveness program.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to be mobile; walk and stoop, crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually quiet to moderate.