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Games/Activities Supervisor

4 months ago

Sedona, United States Enchantment Group Management Company LLC Full time
Job DescriptionJob Description

Nestled within beautiful Boynton Canyon, Enchantment Resort offers a setting unlike any other. We provide our guests a full-service luxury experience with a spirited and intimate feel that you’ll only find in Sedona. Join our team today and see what makes Enchantment Resort an incredible place to work.

How you will enjoy your day: Under the general direction of the Activities Manager and Director of Activities, facilitate tennis programs, Axe Throwing Programs, and Activities Lawn Rentals. Maintain all tennis equipment, structures, and facilities, perform monthly inspections of tennis equipment, training and team development, as well as curriculum development. Maintain the Axe Throwing Targets, Axes, and furniture. Take care of Games on the Activities Lawn, clean them regularly and bring them inside during bad weather. Administrative/ supervisory responsibilities include payroll, budget forecasts, capitol requests and budget supervision. Supervise tennis staff and Axe Throwing staff, handle all guest issues, and decision making regarding the Games Department including planning the calendar of events for the year as well as booking and supervising any Group related games events. This position will also serve as a sales position for all Activities that Enchantment Resort has to offer. Act as an ambassador for the Trail House and the Artist cottage in addition to the Games department. Assist with Guest Check in at concierge during heavy arrival days by talking to guests in line about possible activities during their stay.

Work Performed:

  1. Provide the highest level of guest service at all times
  2. Provide leadership and facilitation
  3. Assign Tennis Pros and Axe Throwing Instructors to scheduled lessons fairly.
  4. Act as a Sales representative for the Trail House and Artist cottage booking these activities as needed.
  5. Assist at concierge during heavy arrival days, talk with guests waiting in line about the Activities we offer, promote the Trail House and Artist Cottage in addition to the Games Department.
  6. Instruct 1-12+ client/guests in daily Tennis programs (may be delegated to Tennis Pro)
  7. Instruct corporate/social groups in Tennis programs (may be delegated to Tennis Pro)
  8. Implement new programs and stay current with tennis initiatives, trends, products
  9. Maintain all equipment, structures, and facilities related to the Games program.
  10. Maintain a professional and presentable guest space including, but not limited to, 2 tennis courts, 5 pickleball courts, Tennis pro’s office, Tennis Viewing Deck, Games Grotto, Activities Lawn, and the Axe Throwing area.
  11. Responsible for reporting all departmental purchasing needs
  12. Be familiar with all specials and promotions throughout the resort
  13. Responsible for all cash, credit and charges incurred in tennis and activities center
  14. Planning a minimum of two tournaments per year; put in place 3 months in advance
  15. Updating and tracking all department certifications for Tennis team (CPR/AED, First Aid, USPTA, etc.)
  16. Assist in conducting interviews for hiring potential team members
  17. Train and guide all team members with all aspects of training and development.
  18. Work with Activities Manager to develop new Games programs.
  19. Work with Activities Manager to develop curriculum changes and improvements to existing programs
  20. Work with Activities Manager to develop risk management plans to enhance safety operations and develop standards for the department
  21. Develop and market group activities with Group Sales and Catering & Conferences
  22. Train and guide all team members with all aspects of training and development
  23. Assist in creating and updating Standard Operating Procedures for games programs.
  24. Implement new tennis reservation system
  25. Reviving onsite tennis image and cooperation from other departments
  26. Other duties as assigned