Client Care Administrator

2 months ago

Derwood, United States The Pediatric Development Center LLC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

The Client Care Administrator is responsible for supporting the day-to-day front office operations of PDC. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists calendars, answering phones, and ensuring a clean and safe environment in the office. This role will communicate with therapists and the management team at PDC. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.

Additional Responsibilities


  • Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
  • Relay patient care needs and scheduling changes between the therapy staff and families.
  • Be a liaison regarding patients financial concerns between the billing team and families.
  • Send plans of care to community providers.
  • Manage therapists calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
  • Provide translation support to families and therapists.
  • Ensure the waiting area and front office space is presentable at all time to patients.

Qualified candidates should possess the following:


  • At least 1 year of customer service/office experience
  • Bilingual and able to effectively communicate and translate Spanish
  • Ability to multi-task
  • Ability to travel between our Rockville and Silver Spring office as needed

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