Guest Service Associate

4 months ago

Kansas City, United States TS2 Hospitality Full time
Job DescriptionJob DescriptionSalary: $14-$15

Job summary

Our guest service associates are the “front line” of our hotel team, interacting the most with guests and often having the greatest impact on the overall guest experience.  As a member of the guest services team, your work at the front desk is critical to ensuring that our guests have a fantastic stay from arrival to departure. 


Job responsibilities

  • Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and payment collection, and fulfilling guest requests.
  • Clean public and back office spaces including lobby, restrooms, windows, etc.
  • Assist with housekeeping, laundry and food and beverage operations as needed.
  • Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience.
  • Address and resolve guest issues and complaints.
  • Handle other responsibilities as needed/directed by hotel management.


Qualifications

  • A positive attitude and a commitment to working as a team to deliver excellent service.
  • Flexible schedule – weekdays, weekends, and holidays (weekend/holiday availability required).
  • Passionate about delivering excellent guest service in every guest interaction.
  • Comfortable working as the only front desk agent on shift most of the time.
  • Strong computer skills, organization skills and attention to detail.
  • Ability to multitask and handle multiple responsibilities at once.
  • Excellent communication skills (important both for guests and internal collaboration).
  • Able to handle stressful situations and solve problems in a calm, professional manner.
  • Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds. 
  • Able to successfully pass a drug test and background check. 

 

Compensation & Benefits

  • Performance reviews (with raise eligibility) at 3 months, 6 months, then every 6 months.
  • Quarterly bonus plan with revenue sharing and team performance incentives.
  • Health, vision and dental insurance (full-time associates).
  • Paid vacation (full-time associates).
  • $500 referral bonus for referring new employees.
  • 401(k) with 3% employer contribution (no employee match required).
  • Up to $500 per year in tuition assistance.
  • Hotel discounts for employee, family and friends through brand discount programs.
  • Opportunities for promotions into leadership roles.


About TS2 Hospitality

TS2 Hospitality (www.ts2hospitality.com) is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open and two more under development.  We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. 


Our vision:  We deliver remarkable hospitality by encouraging excellence in each other.


Our values:  We are family | We are selfless servants | We own it | We will straight talk | We have fun

  • Guest Services Associate

    5 months ago

    Kansas City, United States Earth Fare Full time

    Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Essentia Guest Service, Associate, Guest, Retail, Grocery

  • Guest Services Associate

    2 months ago

    Kansas City, United States Worlds of Fun Full time

    Overview: $15/hour  A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include:  Greet and assist guests in a friendly and professional manner ...

  • Guest Services Associate

    3 weeks ago

    Kansas City, United States Worlds of Fun Full time

    Overview: $15/hour A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include: Greet and assist guests in a friendly and professional manner Assisting...

  • Guest Services Associate

    2 months ago

    Kansas City, United States Worlds of Fun Full time

    Overview: $15/hour A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include: Greet and assist guests in a friendly and professional manner Assisting...

  • Guest Services Associate

    3 months ago

    Kansas City, United States Kansas Health System Full time

    Guest Services Associate page is loaded **Guest Services Associate** **Guest Services Associate** locationsKansas City, KS time typePart time posted onPosted Today job requisition idR-14502 **Position Title** Guest Services AssociateMain Campus**COVID-19 and flu vaccines are required for all health system employees**. . **Position Summary / Career...

  • Guest Service Support Associate

    7 days ago

    Kansas City, Missouri, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Service Support Expert to join our team at The Westin Kansas City at Crown Center. As a key member of our food and beverage operations, you will play a critical role in ensuring seamless service delivery to our guests.Your primary responsibilities will include setting tables, assisting...

  • Guest Services Associate

    2 weeks ago

    Kansas City, Missouri, United States Aeg Worldwide Inc Full time

    Job SummaryAEG Worldwide Inc is seeking a highly skilled Guest Services Staff to join our team. As a key member of our venue operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and secure environment, and supporting the overall success of our events.Key ResponsibilitiesProvide direct services to...

  • Guest Services Associate

    2 weeks ago

    Kansas City, Kansas, United States Kansas Health System Full time

    About the Role:The Guest Services Associate plays a vital role in providing exceptional customer service to patients, visitors, and staff at the University of Kansas Hospital. This dynamic individual will be responsible for maintaining accurate and up-to-date information, responding to inquiries, and ensuring a positive experience for all who interact with...

  • Guest Services Associate

    4 weeks ago

    Kansas City, Missouri, United States Elms Hotel & Spa Full time

    About the Role:As a Room Attendant at Elms Hotel & Spa, you will play a vital role in ensuring our guests have an enjoyable and comfortable stay. Your attention to detail and commitment to excellence will make a significant difference in our guests' experiences.Key Responsibilities:Clean and maintain guest rooms to the highest standards, including making...

  • Guest Services Associate

    4 weeks ago

    Kansas City, Missouri, United States Elms Hotel & Spa Full time

    About the Role:As a Room Attendant at Elms Hotel & Spa, you will play a vital role in ensuring our guests have an enjoyable and comfortable stay. Your attention to detail and commitment to excellence will make a significant difference in our guests' experiences.Key Responsibilities:Clean and maintain guest rooms to the highest standards, including making...

  • Guest Services Associate

    1 month ago

    Kansas City, United States Earth Fare Full time

    Job DetailsJob Location Four Points By Sheraton Kansas City Airport - Kansas City, MO Position Type Full-Time/Part-Time Salary Range $16.00 - $16.00 Hourly Job Category Hospitality - Hotel Description Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving,...

  • Guest Services Associate

    2 months ago

    KANSAS CITY, United States Worlds of Fun Full time

    Overview:$15/hour A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include: Greet and assist guests in a friendly and professional manner Assisting...

  • Guest Services Associate

    4 weeks ago

    Kansas City, MO, United States Worlds of Fun Full time

    Overview:$15/hour -A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include: -Greet and assist guests in a friendly and professional manner -Assisting...

  • Guest Services Associate

    4 weeks ago

    Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    We are seeking a highly motivated and organized Housekeeping Aide to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our housekeeping staff, you will be responsible for providing exceptional service to our guests by ensuring their rooms are clean and well-maintained.Responsibilities:Answer general questions from guests and...

  • Guest Services Associate

    4 weeks ago

    Kansas City, United States Earth Fare Full time

    Job DetailsJob LocationFour Points By Sheraton Kansas City Airport - Kansas City, MOPosition TypeFull-Time/Part-TimeSalary Range$16.00 - $16.00 HourlyJob CategoryHospitality - HotelDescriptionGreets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and...

  • Guest Services Host

    5 days ago

    Kansas City, Missouri, United States Cap City Fine Diner Full time

    Job Title: Guest Services HostJob Summary:We are seeking a Guest Services Host to join our team at Cap City Fine Diner. As a Guest Services Host, you will be responsible for creating a positive first impression for our guests, ensuring their needs are met, and providing exceptional customer service.Key Responsibilities:Exemplify genuine hospitality standards...

  • Guest Service Agent

    4 months ago

    Kansas City, United States KMG Hotels Full time

    SpringHill Suites by Marriott at World's of Fun offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.Our Guest Service Representative ensures guest satisfaction and...

  • Guest Service Support Associate

    1 week ago

    Kansas City, Missouri, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Service Support Expert to join our team at The Westin Kansas City at Crown Center. As a key member of our food and beverage operations, you will play a critical role in ensuring seamless service delivery to our guests.Your primary responsibilities will include setting tables, assisting...

  • Guest Service Representative

    4 months ago

    Kansas City, United States KMG Hotels Part time

    Join the Hilton team at the Hampton Inn NEKC. Excellent wages and 90 day bonus for qualified reliable candidates. Full or part time positions available.  Great working conditions, Travel discounts at all Hilton Hotels.  Looking for people pleasing team membersJob responsibilities include guest service, reservation processing, cash handling, and answering...

  • Guest Service Expert

    4 weeks ago

    Kansas City, United States Marriott International Inc Full time

    Additional Information Server in Spectator'sJob Number 24160352Job Category Food and Beverage & CulinaryLocation Sheraton Kansas City Hotel at Crown Center, 2345 McGee Street, Kansas City, Missouri, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting...