Current jobs related to Collections Specialist - Fairhope - CU*SOUTH, INC.

  • Hospital Phlebotomy Specialist

    2 weeks ago

    Fairhope, Alabama, United States Fortrea Inc Full time

    Job Title: Hospital PST SpecialistWe are seeking a skilled and compassionate Hospital PST Specialist to join our team at Fortrea Inc. In this role, you will be responsible for providing exceptional patient care and collecting blood specimens for laboratory testing.Key Responsibilities:Collect blood specimens from patients using venipuncture and capillary...

  • Hospital Phlebotomy Specialist

    2 weeks ago

    Fairhope, Alabama, United States Labcorp Full time

    Job Title: Hospital Phlebotomy SpecialistAbout the Role:We are seeking a skilled and compassionate Hospital Phlebotomy Specialist to join our team at Labcorp. As a key member of our laboratory team, you will be responsible for collecting blood samples from patients and delivering them to our laboratory for analysis.Key Responsibilities:Collect blood samples...

  • Blood Specimen Collector Specialist

    5 days ago

    Fairhope, Alabama, United States Actalent Full time

    About the RoleActalent is seeking a skilled Blood Specimen Collector Specialist to join our team in a fast-paced lab setting. As a key member of our team, you will be responsible for collecting and processing blood specimens, ensuring accuracy and efficiency in our laboratory services.Key ResponsibilitiesSome of the key responsibilities of this role...

  • Elephant Care Specialist

    2 weeks ago

    Fairhope, United States Zoological Society Full time

    Job SummaryThe Zoological Society is seeking a dedicated and safety-conscious individual to join our team as an Elephant Care Specialist. This exciting opportunity will allow you to contribute to the advancement of our elephant program and promote conservation efforts at our unique facility.Key Responsibilities:Provide care to the elephant collection,...

  • Medical Specimen Collector

    2 weeks ago

    Fairhope, Alabama, United States Infirmary Health Full time

    Job SummaryAs a Phlebotomy Specialist at Infirmary Health, you will be responsible for collecting blood samples from patients in a safe and efficient manner. This involves performing phlebotomy procedures according to laboratory requirements to provide suitable specimens for testing.Key ResponsibilitiesCollect blood samples from patients using various...

  • Phlebotomy Specialist

    4 weeks ago

    Fairhope, Alabama, United States TalentBurst Full time

    Job Title: Phlebotomist IIJob Summary:We are seeking a skilled Phlebotomist II to join our team at TalentBurst. As a Phlebotomist II, you will be responsible for performing daily activities accurately and on time, maintaining a safe and professional environment, and providing quality, error-free work in a fast-paced environment.Key Responsibilities:Perform...

  • Phlebotomy Specialist

    3 weeks ago

    Fairhope, Alabama, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a skilled Phlebotomist II to join our team at Quest Diagnostics in Fairhope, AL. As a Phlebotomist II, you will be responsible for collecting blood specimens from patients in a clinical setting, ensuring accurate and efficient processing of samples, and maintaining a high level of customer satisfaction.ResponsibilitiesCollect blood...

  • Phlebotomy Specialist

    2 weeks ago

    Fairhope, Alabama, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a skilled Phlebotomist II to join our team at Quest Diagnostics in Fairhope, AL. As a Phlebotomist II, you will be responsible for collecting blood specimens from patients in a variety of settings, including hospitals, clinics, and laboratories.Key ResponsibilitiesCollect blood specimens from patients using a variety of techniques,...

  • Phlebotomy Specialist

    2 weeks ago

    Fairhope, Alabama, United States LabCorp Full time

    About the RoleWe are seeking a skilled Phlebotomist to join our team at LabCorp. As a Phlebotomist, you will be responsible for collecting blood samples from patients in a safe and efficient manner.Key ResponsibilitiesCollect blood samples from patients using venipuncture and capillary techniquesProcess and prepare specimens for testing and analysisEnter...

  • Hospital Phlebotomy Specialist

    2 months ago

    Fairhope, Alabama, United States Labcorp Full time

    Unlock Your Potential in a Dynamic Healthcare EnvironmentWe are seeking a skilled and compassionate Processor/Phlebotomist to join our team at Labcorp. As a key member of our hospital-based team, you will play a vital role in providing exceptional patient care and contributing to the success of our organization.Key Responsibilities:Collect and process...

  • Phlebotomist Patient Services Specialist

    4 weeks ago

    Fairhope, Alabama, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services RepresentativeJob Summary:We are seeking a skilled Phlebotomist Patient Services Representative to join our team in Fairhope, AL. As a crucial member of our organization, you will play a vital role in providing exceptional patient experiences and ensuring accurate blood specimen collection.Responsibilities:Draw...

  • Hospital PST Specialist

    3 weeks ago

    Fairhope, United States Fortrea Inc Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client...

  • Hospital PST Specialist

    3 weeks ago

    Fairhope, United States Fortrea Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!We are currently seeking a Phlebotomist to work in a client...

  • Elephant Care Specialist

    7 days ago

    Fairhope, United States Zoological Society Full time

    Job SummaryThe Zoological Society is seeking a dedicated and safety-conscious individual to join our team as an Elephant Keeper. This exciting opportunity involves providing care to our breeding herd of African elephants at our unique facility.Key Responsibilities:Prepare diets, maintain habitats, and provide medical care to the elephants.Assist in data...

  • Patient Account Liaison Specialist

    6 days ago

    Fairhope, Alabama, United States Electromed Inc. Full time

    Job Summary:The Patient Account Liaison (PAL) is a critical role at Electromed Inc., responsible for reviewing and processing new referrals from patient intake to shipping and insurance approval. As the primary contact for patients, clinics, and Clinical Area Managers within their designated territory, the PAL plays a vital role in ensuring seamless...

  • Senior Recruiter

    7 days ago

    Fairhope, Alabama, United States Segers Aero Corporation Full time

    Job DescriptionWe are seeking a skilled Senior Recruiter to join our team at Segers Aero Corporation. As a key member of our recruitment team, you will be responsible for sourcing and attracting top talent to fill various job openings. Your primary focus will be on building relationships with local communities, creating and maintaining an applicant pipeline,...

Collections Specialist

2 months ago

Fairhope, United States CU*SOUTH, INC. Full time
Job DescriptionJob Description

At CU*SOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry.

Joining CU*SOUTH isn’t merely about finding a job—it’s about discovering a purpose. Here, you’ll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CU*SOUTH, offers a unique chance to serve. With us, you’re not just contributing to our growth; you’re actively playing a role in elevating the credit union community, impacting countless members and institutions alike. Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference.

PURPOSE

Working in a call center environment and as an extension of the credit union client(s), the Collection Specialist is responsible for both making outbound calls to credit union members and receiving inbound calls. These calls are aimed at addressing delinquent accounts, bringing them current, and establishing suitable payment arrangements. The Collections Specialist plays a crucial role in monitoring the delinquency levels of accounts. By keeping track of payment patterns and trends, they help in identifying accounts at risk of falling behind and take proactive measures to address them. The Collections Specialist will ensure calls are handled efficiently, members are provided with timely assistance, and any necessary communication with the credit union is had. The Collections Specialist should be friendly, courteous, and empathetic, striving to provide excellent service and support to members who may be experiencing financial difficulties.

ESSENTIAL JOB FUNCTIONS

  1. Using various communication channels such as phone, email, or text, contact credit union members with outstanding payments and/or negative balances to remind them of their obligations and facilitate payment.
  2. Negotiate payment plans with members and liaise with the credit union to update them on payment obligations and any necessary adjustments to accounts.
  3. Address member inquiries regarding account balances and payment issues while providing accurate information and timely assistance to help resolve any concerns or queries.
  4. Maintain positive relationships with both members and the credit union representatives by being proactive, empathetic, and responsive.
  5. Participate in training on collections, regulations, and other applicable courses as assigned.
  6. Other duties as assigned.

SERVICE LEVEL AGREEMENT

  • Internal
    • Uphold CU*SOUTH’s Code of Conduct and P.R.A.I.S.E. Core Values.
    • Collaborate and assist team members and management by sharing knowledge and providing guidance to team members as needed.
  • External
    • Uphold CU*SOUTH Code of Conduct and P.R.A.I.S.E. Core Values
    • Create the highest level of standard for all clients regarding collections, and any other services rendered.
    • Honor all aspects of client Rules of Engagement.

JOB QUALIFICATIONS

  1. High School graduate or equivalent is required.
  2. Credit Union or Banking Collections experience preferred.
  3. Bi-lingual/Spanish speaking preferred.
  4. Excellent verbal and written communication skills.
  5. Thoroughness, exceptional attention to detail, and good problem-solving skills.
  6. Ability to work independently and remain calm under pressure.
  7. Ability to handle difficult conversations with empathy and respect.
  8. Ability to use discretion when dealing with sensitive or confidential data.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*SOUTH operates in a professional office building setting as well as remote sites. Some job assignments at CU*SOUTH are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*SOUTH is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice: This job description is not intended to be, nor should be construed as a contract for employment. CU*SOUTH makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*SOUTH has defined this position to be.

CU*SOUTH will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless doing so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*SOUTH in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*SOUTH, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*SOUTH is willing to accommodate disabilities to the extent a credit union service organization can without impacting financial control or client service. CU*SOUTH is an Equal Opportunity Employer.