Head Teller/Universal Banker

1 month ago

Saint Paul, United States Empowers staffing Full time
Job DescriptionJob DescriptionHead Teller/Universal BankerSeeking an experienced and enthusiastic Head Teller/Universal Banker to provide supervisory support to the Teller Department to ensure an efficient operation while providing a high level of customer service.

Essential Duties:
  • Process transactions (withdrawals, deposits, money orders, etc.) and balance drawer daily.
  • Operate teller window according to established procedures and guidelines.
  • Accept deposits and payments for loans and credit cards.
  • Issuing, redeeming, savings bonds, cashier's checks, check orders.
  • Maintain a balanced teller cash drawer.
  • Report suspicious transactions, activities, and situations to appropriate personnel
  • Provide outstanding customer service by assessing the needs of our customers in a sensitive and responsive manner; recognize opportunities to generate additional business for the bank.
  • Maintain department security procedures, including maintaining proper levels of working cash and cash reserve.
  • Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by email.
  • Responsible for overall operation of the teller department, including assigning work, problem solving, helping with complex transactions, dealing with sensitive customer issues that may involve explaining policies and procedures.
  • Help individual tellers locate cause of and correct differences in their cash drawers. Answer teller questions regarding individual transactions and deal with customers, as appropriate, to resolve problems satisfactorily.
  • Plan work schedules and maintain appropriate staffing levels.
  • Provide consistent quality training for new and existing staff, focusing on regulations and procedures, and computer systems.
  • Prepare and conduct performance evaluations.
  • Assist with the hiring, discipline, promotion, transfer, and termination of tellers.
  • Assure that all work tasks are completed on a timely basis.

Qualifications:
  • Accounting skills generally acquired through an associate degree in business, accounting, or related field
  • Minimum of 3-4 years of progressively responsible teller experience
  • Supervisory exp. required
  • Knowledge of bank regulations
  • Strong communication, analytical, and organizational skill
  • Proficiency in Microsoft Word and Excel
  • Previous teller supervisor and Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience required.
Hours: 8:30 - 5:00 Monday - Friday
9 - 12 Saturday, rotating schedule

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