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Bilingual Insurance Customer Service Representative
2 months ago
Join Everette Insurance Group LLC, a trusted insurance agency in the heart of Scottsdale, Arizona. As our team continues to grow, we are seeking a Bilingual Insurance Customer Service Representative to join us in ensuring exceptional service and support for our valued clients. While this position does not offer remote work, you'll have the opportunity to work in our vibrant office environment and engage with our diverse clientele.
At Everette Insurance Group LLC, we aim to provide tailored solutions to meet customers' insurance needs effectively. You will play a crucial role in assisting our customers, providing information, guidance, and support to ensure their insurance experience is smooth and satisfying.
If you are a customer-focused individual with a passion for assisting clients, fluent in both English and Spanish, and eager to contribute to a positive and welcoming team environment, we welcome your application to join Everette Insurance Group LLC.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Responsibilities
Client Assistance: Assist customers with their inquiries, resolving issues, and providing insurance-related information in both English and Spanish.
Inbound Communication: Handle incoming calls and emails promptly, addressing customer concerns and queries effectively.
Premium Updates: Maintain accurate records of customer interactions, policy changes, and premium payments.
Policy Guidance: Educate customers on available insurance options, helping them choose the policies that best suit their needs.
Cross-functional Support: Collaborate with the sales team to ensure a seamless customer experience and identify opportunities for additional services.
Continuous Improvement: Stay informed about insurance regulations, industry trends, and company updates to provide accurate and up-to-date information to customers.
Requirements
Languages: Fluent in English and Spanish, both verbal and written. Customer Service Experience: Previous experience in a customer-facing role is an advantage. Insurance Knowledge: Basic understanding of insurance products and services is desirable. Interpersonal Skills: Ability to build rapport with clients and provide empathetic customer support. Detail-Oriented: Strong attention to detail and accuracy in managing client accounts. License: Property and Casualty license or Personal lines license is required. Professionalism: Maintain a professional demeanor and positive attitude in all interactions. Location: Must be able to work onsite at our Scottsdale, Arizona office.
