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Help Desk Technician

2 months ago

Fall River, United States Family Service Association - Fall River Full time
Job DescriptionJob Description$1,000 sign on bonus
 Family Service Association is looking for a full time Help Desk Technician to join our IT team. Hours are Monday through Friday, 8:00 a.m. - 5:00 p.m. (35 hours per week). Some weekend and after-hours work will be necessary.

This is a hands-on position providing computer users with first-level support covering a variety of questions on systems, software, hardware, peripherals, connectivity, etc. for all FSA locations.
Duties and Responsibilities:
  • Serve as primary contact for computer user’s questions/problems.
  • Provide general maintenance and maintain inventory of workstations, software and peripherals.
  • Provide technical support to all levels of PC users both on the telephone and in person.
  • Analyze and understand staff needs and objectives while maintaining a prioritized list of projects based on those needs and the organizations strategic plan.
  • Prioritize and complete setup and installation of new equipment.
  • Assist users in understanding available help desk services. 
  • Analyze, document and evaluate alternative solutions from within a team environment.
  • Assist other MIS team members with issues relating to the use and management of technology provided by FSA.
  • Perform associated administrative/documentation tasks as assigned; refer more complex problems to Senior IT Technician according to procedures.
  • Assist in end user training in areas of PC, network, internet and email usage.
  • Perform, as requested, duties relating to the operation and management of network infrastructure including servers, firewalls, switches/hubs, printers/scanners, modems, etc.
  • Serve as the contact person for check out training for technology related equipment (i.e., audio visual equipment, laptop loans, etc.). 
  • Mobile Phone Deployment (MDM), tracking and recovery.
  • Assist users in set up of equipment as needed.
  • Serve as backup to other MIS team members when needed.
  • Maintain discretion and client confidentiality at all times.
Education and Experience:
  • Minimum of 2 years as a Help Desk Tech required
    • 4 years as a Help Desk Tech preferred 
  • High School Diploma required
    • Associates Degree preferred
  • Must be able to climb stairs and/or ladders and reach under desks for cabling.
  • Must be able to lift 50 lbs.
  • Must have a reliable vehicle to visit remove sites.
  • Must be customer service oriented with a continuous improvement mindset.
  • A+ Certification and Network+ Certification helpful

This is a benefits eligible position.  We offer a comprehensive benefits package including:
•    Medical, dental, vision insurance
•    Long term disability insurance
•    Life insurance
•    403b pension plan
•    Flexible spending account
•    Three weeks paid vacation
•    Twelve paid holidays
•    Generous earned sick time

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts.  Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.  This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer. 

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