Manager, Quality Assurance
1 month ago
Manager, Quality Assurance
General Characteristics:
- Responsible for managing the definition, implementation and integration of quality principles and quality processes into the design and development of software and IT processes.
- Ensures that quality methods and procedures are executed.
- Ensures that products, applications, and systems follow established quality standards, and meet customer requirements.
- Analyzes best-in-class processes, establishes customer satisfaction metrics, understands the interaction and relationship of business operations and operating systems and network processes.
- Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs and team building activities.
- Responsible for researching, developing and implementing testing methods and procedures.
- Ensures that products meet the highest quality standards. Monitors and reports on defects.
Dimensions Education:
- Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.
Experience:
- A minimum of 7 years of systems development and business experience.
- Experience in developing and conducting test processes for multiple types of systems, client users and/or units across an organization.
- Requires prior management, supervisory or team leader experience.
Breadth:
- Middle level management in quality assurance functions.
- Works under general direction of senior level management. Typically manages and mentors’ supervisors, project leaders and/or technical staff. Acts as a project leader and a subject matter expert on multiple and complex projects.
- Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive, Departmental IT Executive or Director, Systems and Programming.
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