Quality Assurance Coordinator

4 days ago

Melrose Park, United States DesignPac Full time

Available to sit at Melrose Park, Illinois or Medford, Oregon

This Quality Assurance Coordinator will support the 1800Flowers Food Brands Quality Assurance Department responsible for Vendor Management. The Sr. QA Coordinator will support all phases of the Vendor Lifecycle process including but not limited to new vendor onboarding, approval, activation, deactivation, product testing, inspection, compliance, Vendor Portal Management (e.g., Trace Gains, Intertek Data Link, SGS Asnap, UL Path Analytics, other hosted Portal), Track and Trend Data, create dash boards and score cards of vendors and 3rd Party Service Providers and communication of results to stakeholders.

The Sr. QA Coordinator must possess skills to multitask, work as part of a team and independently, and the ability to implement initiatives to accomplish Quality Assurance goals as set by Quality Assurance Management.

The Sr. QA Coordinator must possess the ability to work well with and across diverse groups while collaborating beyond organizational boundaries. They should understand the dynamics of working with various cultures across various time zones and countries. The Sr. QA Coordinator will handle Ingredient Suppliers, Co-Manufacturer, Warehouses, and Co-packers.

Basic Functions:

- Creating, E-mailing Test Request Forms to Vendors, tracking sample status, interacting with 3rd Party Labs, and communicating lab results to vendors and stakeholders.
- Managing Vendor Portals e.g., Trace Gains, Intertek Data Link, SGS ASnap, UL Path Analytics, other hosted Portals.
- Tracking and Trending Data from our 3rd Party providers.
- Creating dash boards and score cards of vendors and 3rd Party Service Providers.
- Tracking and Trending Key Performance Indicators (KPI's) from Trace Gains. E.g., Number of Vendors with completed data, vendor response times, unresponsive vendors etc. and escalating non-compliance if needed.
- Managing up issues and concerns to Quality Assurance Supervisors and other stakeholders.
- Understands company, customer and department standards, policies, and requirements.
- Communicates with internal and external stakeholder's lab results.
- Providing Trend Analysis on testing failures, response times of vendors and other metrics as needed.
- Coordinate the shipping of samples to US and overseas labs.
- Ability to work in a team environment or independently and interacting with cross functional team members.
- Having a willingness to learn.
- Ability to use company software and technology to manage projects.
- Communicating compliance expectations to external and internal stake holders.
- Managing assigned projects.
- Be able to summarize expectations and results to stake holders.
- Review Product Life Cycle Management (PLM) component data and provide input and updates to stakeholders.
- Be able to be trained on company systems which are Baan, Oracle, SAP, PLM, & QC Social Compliance processes.
- Manage users in the Trace Gains system.
- Perform product inspections on co-manufactured items.
- Be an advocate for Food Safety at the facility.
- Be able to input data into internal and Customer Portals.
- Can input, track and escalate SCARS using our Vendor Management Software.
- Understand our Vendor Score Card process.
- Be cross trained within department.
- Work on other tasks as assigned.

**Requirements**:

- Bachelor's degree.
- 3+ years of experience in a food related field such as Manufacturing, Quality, Production Engineering, Supplier Management, and/or Supplier Quality.
- 5+ years of experience in cross-functional leadership, collaborative problem solving, building lasting relationships.
- High proficiency in written and verbal communication.
- Proficient with required computer programs:

- Superior knowledge of Excel
- Microsoft Office Suite (Outlook, PowerPoint, Teams, etc.)
- Tactful, helpful demeanor always when dealing with customers.
- Great organizational abilities.
- High energy for fast-paced environment.
- Able to switch gears quickly as issues arise.
- Calm & unflappable demeanor.

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