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PSR - Check in

1 month ago

Sacramento, United States Pulmonary Medicine Associates Full time
Job DescriptionJob DescriptionDescription:

General Duties Include:

•Greets all visitors to the clinic in a friendly manner.

•Obtains prior authorization for follow-up office visits.

•Updates demographic and insurance information in patient’s account as needed.

•Verifies insurance eligibility prior to appointment.

•Scans insurance cards and patient identification.

•Ensures co-pays are collected for all visits and accurately posts charges and payments in EMR.

•Collects outstanding balances at time of service.

•Tracks pending referrals and reviews daily for approval.

•Researches denials for hold reasons and corrects claims before dropping.

•Reschedules patients noted on the reminder call report on a daily basis.

•Updates no-shows and cancellations in EMR as they occur, ensuring all appointments have been cleared by the end of the session (morning/afternoon/evening).

•Reconciles Check-In and Check-Out batches accurately, according to PMA procedure.

•Prepares daily bank deposit according to PMA procedure and ensures it is picked up by the courier to be transported to the business office.

•Answers phones and makes same day and future patient appointments in EMR according to clinician protocols.

•Assists in answering incoming phone calls to the general clinic extensions.

•Assists Check-Out by sending orders that require no authorization.

•Acts as backup for Check-Out position, as needed or requested.

Requirements:

Knowledge, Skills, and Abilities:

•High school diploma or GED.

•Two to three years related work experience in a medical environment.

•Knowledge of medical terminology.

•Knowledge of medical billing procedures and HMO/PPO insurance programs.

•Excellent phone etiquette and verbal communication skills.

•Strong customer service skills and ability to establish and maintain effective working relationships with other employees, patients, and the general public.

•Strong detail orientation.

•Ability to maintain confidentiality of sensitive information.

•Ability to work independently and juggle multiple priorities.

•Must be able to accurately type 45 WPM.

•Valid California driver’s license and automobile insurance. Ability to drive to different clinics and run occasional errands.

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