Patient Navigator
2 weeks ago
**Patient Navigator**
The Patient Navigator links immigrant, refugee, and non-English speaking patients with health, psychosocial, and other services to using a culturally sensitive, patient centered approach. This position collaborates with internal and external partners to guide patients through the nuances of the US healthcare system.
**ESSENTIAL FUNCTIONS**
- Provide comprehensive health navigation including assistance with:
- Health insurance enrollment and verification
- Registration and appointment check-in
- PCP assignment
- Appointment scheduling, confirmation, and reminders
- Interpretation and completion of forms and paperwork
- Directing patients to internal departments based on their needs
- Working with clinical teams to review and ensure understanding of treatment plans
- Interpreting messages between the care team and patient
- Coordinate with external immigrant and refugee services, creating partnerships to help identify and connect patients with OCH services
- Deliver patient education in the form of printed materials, group health workshops, telephonically, and verbally during visits to the health center
- Assist with outreach telephone calls to reduce care gaps and keep patients engaged in care
- Remain current on health-related community resources and act as a point of contact, following up on resource needs and troubleshooting patient barriers to accessing services when necessary
- Assist with translation of patient facing signage, documents, and educational material in collaboration with the communications department
- Assist with producing training for staff that promotes cultural awareness and sensitivity
- Represent OCH at community events, providing information about services in multiple languages
**Additional Duties**
- Attend all scheduled staff meetings
- Work collaboratively with all members of the care team and extended medical team
- Active participation in team huddles
- Active participation in quality improvement initiatives
- Active participation in multidisciplinary committees and workgroups
- Assist with the training of new staff in collaboration with leadership and preceptors/mentors
- Coverage of PSR and eligibility duties as needed based on staffing availability
- All other duties as assigned
**MINIMUM REQUIREMENTS**
- High School Diploma or GED
- At least 2 years of customer service experience
- At least 1 year experience working with diverse populations including refugees and immigrants
- Fluency as well as the ability to read and write in Dari, Pashto, and English
- Understanding and sensitivity to the cultural nuances and practices of Afghan communities, particularly regarding healthcare beliefs and practices
- The ability to problem solve independently as well as the ability to collaborate in a team setting to work toward a specific goal
- Excellent interpersonal and communication skills
- Current BLS certificate
**PREFERRED BACKGROUND**
- Prior experience working in healthcare settings, preferably in a role involving patient
interaction or navigation
- Existing knowledge of external, local resources and services for immigrants and refugees Degree or certification in relevant field such has healthcare administration, interpretation, or linguistics
**Reasonable Accommodations**
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