Community Resources Coordinator

2 months ago

Overland Park, United States PromptCare Companies Inc Full time
Job DescriptionJob DescriptionDescription:

We are seeking a highly motivated and compassionate Community Resource Coordinator to join our Resource team. The ideal candidate must have experience in delivering excellent customer service and supporting key initiatives related to bleeding disorder patient adherence and retention strategies. As a Community Resource Coordinator, you will act as a community liaison at Prompt Care's bleeding disorder events, establish and maintain relationships with both existing and potential clients and patients, and work with multiple departments within Prompt Care to ensure optimal patient care. If you are passionate about making a difference in the lives of bleeding disorder patients and their families, we encourage you to apply for this exciting opportunity. To learn more about our company, visit us at PromptCare In-home Respiratory and Infusion


Job Type: Full-time position, 40hrs per week, HYBRID schedule after 90th day of employment, Monday-Friday 8:30am – 5:00pm CST with some nights and weekends as needed.

Location: Lenexa, KS


Requirements:
  • High School Diploma or equivalent
  • Bachelor’s degree or certification in social services or social work preferred
  • 2-5 years social work experience in a healthcare setting preferred
  • Strong understanding of the regulatory social welfare programs including Medicare, Medicaid, social security, and disability
  • Ability to think critically and have an understanding of social services
  • Customer service focused
  • Ability to handle multiple tasks in fast paced, challenging environment
  • Excellent communication and people skills
  • Valid driver’s license
  • Valid auto insurance
  • 15-20% travel


Job Responsibilities, included but not limited to:

  • Develop relationships with bleeding disorder patients, as assigned, focusing on retention, therapy adherence, patient support, and satisfaction activities
  • Conducts at a minimum, quarterly and annual patient visit(s) for the bleeding disorder patient population, activities include but are not limited to: establishing rapport and building relationships, identifying resource needs, completing tasks in support of PromptCare team needs and ensuring ongoing communication with care team members to ensure support and promotion of adherence and retention strategies
  • Conduct telephonic outreach and engagement to bleeding disorder patients, including but not limited to: problem solving, patient advocacy, education, adherence support, and resource needs assessment and referral coordination (i.e., transportation, personal safety equipment, insurance, etc.)
  • Participates in patient engagement and community outreach activities in support of bleeding disorder patients/families/initiatives, as assigned
  • Participate in multidisciplinary teams and meetings regarding social services needs
  • Research available community resources which provide general and disease specific support
  • Develop and maintain relationships with key program contacts
  • Work with Patient Management to coordinate assistance with patient insurance issues
  • Organize and manage information regarding available support to enable patients to lead the
    fullest lives possible
  • Maintains current knowledge related to the therapies and social/community aspects of the bleeding disorder patient population
  • Assist in coordinating shipments and delivering medication and supplies to bleeding disorder patients, as assigned and support the provision of value-added programs for bleeding disorder patients
  • Perform other duties, as assigned


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, with a minimum weight of 25 pounds.


Benefits & Perks

  • Competitive Salary
  • Medical, Dental, Vision Package
  • 401(k) plan (discretionary)
  • PTO - Vacation, Sick and Personal days, and paid holidays
  • Referral bonuses & Discount Ticket Program
  • Lunch & Learn Programs
  • Employee Recognition Program



Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.

#ZR

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