Current jobs related to Quality Assurance Analyst - Sterling - Northstrat

  • Quality Assurance Analyst

    3 weeks ago

    Sterling, Virginia, United States Peraton Full time

    Job Title: Quality Assurance Analyst/Data and Reporting AnalystWe are seeking a highly skilled Quality Assurance Analyst/Data and Reporting Analyst to join our team at Peraton. As a key member of our Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, you will be responsible for supporting the Quality Assurance...

  • Quality Assurance Analyst

    3 weeks ago

    Sterling, Virginia, United States Laansu Full time

    Job OverviewLaansu is seeking a talented Quality Control Data Analyst to join our team and contribute to the development of software products used by the Department of Transportation and the public at large. The successful candidate will play a crucial role in ensuring the safety of drivers and passengers on public roadways.Key ResponsibilitiesConduct data...

  • Quality Assurance Specialist

    2 weeks ago

    Sterling, Virginia, United States Laansu Full time

    Job OverviewLaansu is seeking a talented Quality Control Data Analyst to join our team and contribute to the development of software products used by the Department of Transportation and the public at large. The successful candidate will play a crucial role in ensuring the safety of drivers and passengers on public roadways.Key ResponsibilitiesConduct data...

  • Quality Assurance Specialist

    4 weeks ago

    Sterling Heights, Michigan, United States TRIGO Global Quality Solutions Full time

    Quality Inspector Job DescriptionTRIGO Global Quality Solutions is seeking a Quality Inspector to join our team in Sterling Heights, MI.Job SummaryWe are looking for a detail-oriented and organized Quality Inspector to provide quality services and support for all missions assigned to a manufacturing or warehouse site. The successful candidate will ensure a...

  • Quality Assurance Manager

    2 weeks ago

    Sterling, Virginia, United States Northrop Grumman Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Northrop Grumman. As a Quality Assurance Manager, you will be responsible for ensuring the quality of our products and services, and for developing and implementing quality assurance processes and procedures.Key ResponsibilitiesDevelop and implement quality assurance...

  • Quality Assurance Specialist

    2 weeks ago

    Sterling, Virginia, United States ePlus Technology, inc. Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at ePlus Technology, inc. in Quality Assurance. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, identifying and resolving quality-related issues, and implementing process...

  • Data Quality Assurance Specialist

    3 days ago

    Sterling, Virginia, United States Laansu Full time

    Job DescriptionJob OverviewLaansu is seeking a talented Quality Control Data Analyst to join our team and contribute to the development of software products used by the Department of Transportation and the public at large. The successful candidate will be responsible for ensuring the quality and accuracy of data used to help ensure the safety of drivers and...

  • Quality Assurance Specialist

    3 days ago

    Sterling, Illinois, United States Dana Corporation Full time

    Quality Assurance SpecialistDana Corporation is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies. As a Quality Assurance Specialist, you will be responsible for compiling and evaluating statistical data to determine and maintain the quality and reliability of our products.Key Responsibilities:Address...

  • Quality Assurance Specialist

    3 days ago

    Sterling, Virginia, United States Cuisine Solutions Full time

    Job Title: Quality Control TechnicianJob Summary:Cuisine Solutions, a leading manufacturer of premium, fully-cooked frozen food, is seeking a Quality Control Technician to join our team. As a Quality Control Technician, you will be responsible for ensuring our products meet the highest quality and safety standards.Responsibilities:- Conduct quality control...

  • Quality Assurance Specialist

    1 week ago

    Sterling, Virginia, United States Laansu Full time

    Job OverviewLaansu is seeking a skilled Quality Control Data Analyst to join our team. As a key member of our data analysis team, you will play a critical role in ensuring the accuracy and quality of our data. Your expertise will help us make informed decisions and drive business growth.Key ResponsibilitiesConduct data reviews and validation to ensure data...

  • Quality Assurance Manager

    2 weeks ago

    Sterling, Virginia, United States LSG Sky Chefs Full time

    Job Title: Quality Assurance Manager - Food SafetyLSG Sky Chefs is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our food safety team, you will be responsible for ensuring that our food meets the highest standards of quality and safety.Main Responsibilities:Develop and implement food safety and quality management...

  • Quality Assurance Engineer

    2 weeks ago

    Sterling, Virginia, United States Northrop Grumman Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Engineer or Principal Quality Engineer to join our team at Northrop Grumman. The successful candidate will be responsible for reducing the Cost of Poor Quality (COPQ) by identifying actionable trends, making a business case, and working within the assigned Work Center(s) to drive improvements with...

  • Quality Assurance Manager

    2 weeks ago

    Sterling, Virginia, United States LSG Sky Chefs Full time

    Job Title: Quality Assurance ManagerJob Location: Dulles, USA 20166Work Location Type: On-SiteSalary Range: $98,755.00 - $127,954.00About UsWe are a leading provider of in-flight catering services, and we are seeking a highly skilled Quality Assurance Manager to join our team.Role Purpose StatementThe Quality Assurance Manager will be responsible for...

  • Quality Assurance Specialist

    3 weeks ago

    Sterling Heights, Michigan, United States SOFIE Full time

    Job Title: Quality Assurance SpecialistAt SOFIE, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and compliance of our products and processes.Key Responsibilities:Develop and implement quality assurance programs to ensure compliance with...

  • Quality Assurance Manager

    2 weeks ago

    Sterling Heights, Michigan, United States HonorVet Technologies Full time

    Job SummaryAs a Quality Supervisor at HonorVet Technologies, you will play a critical role in ensuring the highest quality standards are met in our manufacturing processes. This is an exciting opportunity to join a dynamic team and contribute to the success of our company.Key ResponsibilitiesManage day-to-day quality control and inspection activities to...

  • Quality Assurance Specialist

    2 weeks ago

    Sterling Heights, Michigan, United States Lincoln Electric Full time

    Job Title: Quality Assurance/ControlJob Summary:We are seeking a highly skilled Quality Assurance/Control professional to join our team at Lincoln Electric. As a Quality Assurance/Control professional, you will be responsible for ensuring the highest quality standards are met in our aerospace operations.Key Responsibilities:Documenting and reporting product...

  • Quality Assurance Manager

    2 weeks ago

    Sterling, Virginia, United States LSG Sky Chefs Full time

    Job Title: Quality Assurance Manager - Food Safety Job Location: USA Work Location Type: On-Site Salary Range: $98,954.00 About us Role Purpose Statement As a Quality Assurance Manager at LSG Sky Chefs, you will be responsible for ensuring the food meets the highest standards set by regulatory health authorities and the company. You will implement,...

  • Quality Assurance Specialist

    2 months ago

    Sterling, Virginia, United States Cuisine Solutions Full time

    Job SummaryCuisine Solutions is seeking a highly skilled Quality Control Technician to join our team. As a Quality Control Technician, you will play a critical role in ensuring that our products meet the highest standards of quality and safety.Key ResponsibilitiesConduct quality control inspections and document results.Inspect personal hygiene and Good...

  • Quality Assurance Specialist

    2 weeks ago

    Sterling Heights, Michigan, United States ePlus Technology, inc. Full time

    Job Title: Quality Assurance SpecialistAt ePlus Technology, inc., we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Conduct pre-shipment inspections and quality checks for all inbound and...

  • Quality Assurance Specialist

    1 week ago

    Sterling Heights, Michigan, United States TechWish Full time

    Job Summary:As a Quality Assurance Specialist at TechWish, you will play a crucial role in ensuring the highest quality of our software products. Your primary responsibility will be to actively engage in comprehensive reviews of business and functional requirements, as well as application designs. You will develop and create detailed Test Plans to ensure...

Quality Assurance Analyst

2 months ago

Sterling, United States Northstrat Full time
Job DescriptionJob Description

Northstrat is seeking an experienced and driven Quality Assurance (QA) Engineer to join our dynamic team. The ideal candidate will have experience in one or more of the following areas: customer service call center operations and tooling, QA best practices and tools, QA plans and processes, QA monitoring and reporting, quality standards and protocols, test cases and scenarios, and efficiency and effectiveness improvement. This role demands a self-starter who can take vaguely defined tasks and independently deliver high-quality solutions.

Key Responsibilities

  • Develop detailed Ops QA plans, test cases, and test (where necessary) based on system requirements and design documents.
  • Develop, implement, and ensure compliance with policies on customer service quality.
  • Provide recommendations on customer service operations tools, quality assurance tools and training for customer support teams to meet and exceed customer service expectations.
  • Identify and create test scenarios for system of systems components to validate functionality, performance, and security of systems.
  • Monitor customer interactions to ensure adherence to quality standards and protocols.
  • Perform manual and automated testing to validate systems and call center software.
  • Collaborate with systems engineering and software teams for process/procedure refinement.
  • Continuously monitor and evaluate call center operator interactions to ensure adherence to quality standards and protocols.
  • Assess operators on performance metrics either provided via available applications or through manual analysis.
  • Provide feedback and recommendations for operator performance improvement.
  • Evaluate the performance and effectiveness of tools used by call center operators.
  • Identify issues with tools that may impact operator performance or customer experience.
  • Collaborate with IT and software teams to resolve tool-related issues and improve functionality.
  • Prepare QA reports for stakeholders, highlighting key findings, risks, and recommendations.
  • Participate in audits and reviews to demonstrate compliance and continuous improvement.
  • Identify opportunities to enhance QA processes and methodologies for call center operations.
  • Implement best practices and innovative testing techniques to improve efficiency and effectiveness.
  • Provide training and mentorship to other team members on QA best practices and tools.

Requirements

  • Education: bachelor’s degree in systems engineering or a related field.
  • Experience: 6+ years of relevant experience.
  • Citizenship: Must be a U.S. citizen.
  • Clearance: Top-Secret clearance with SCI (TSSCI) eligible.
  • Experience developing and executing detailed QA plans, test cases, and scenarios for a customer service call center.
  • Experience developing and implementing policies on customer service quality.
  • Experience developing and monitoring quality standards and protocols.
  • Experience performing QA evaluations and preparing reports capturing key findings, risks, and recommendations.
  • Experience performing QA compliance audits and reviews focused on continuous improvement.
  • Experience with QA best practices and tools.
  • Ability to thrive in a fast-paced, dynamic environment and effectively manage priorities and deadlines.

Preferred Qualifications

  • Experience providing commercial communication services to government agency or Department of Defense customers.
  • Experience in commercial space mesh and Business to Government (B2G) service offerings.
  • Familiarity with Department of Defense spaced-based internet service provider customer support.
  • Familiar with system architectures that leverage Amazon infrastructure and other Amazon services.

Benefits

Work/Life Balance

Northstrat values true work life balance. We offer power of choice benefits designed to best meet the needs of you and your lifestyle. Our benefits programs are designed to support and encourage wellness, healthy living, retirement investment, and lifetime learning.

Flex Time

Northstrat does not mandate specific working hours. Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month. For example: John worked 12 hours on June 1st to meet a project deadline. On June 15th, John only worked 4 hours because he left early for a long weekend. John’s IBA was not debited for time off because flex time allowed him to carry over those 4 hours from June 1st.

Individual Benefits Account (IBA)

To attract and retain the highest quality staff, Northstrat provides a unique and versatile benefits package, the Individual Benefit Account (IBA), which places the power of choice in the hands of our greatest asset – the employee.

The purpose of the IBA is to provide attractive benefits to all full-time employees of Northstrat on a flexible basis that enables each covered employee to select a package that best suits his or her needs. Whether those needs are paid time off, medical expenses, prescription drug expenses, cash disbursement, or a combination of any of these, the IBA provides flexibility to help you meet your specific goals. The IBA can be used for such things as:

  • Medical and Vision Insurance through United Health Care; Dental insurance through Delta Dental
  • 100% Medical Reimbursement
  • Time Off with Pay
  • Profit Sharing Plan
  • 401k
  • Educational Benefits
  • Additional Income

IBA Benefits accrue each month in the amount equivalent to 50% of the employee’s monthly compensation rate. That is, the effective dollar amount of this accrual is in addition to an employee’s salary.

Profit Sharing Plan (PSP)

The PSP is a qualified retirement plan that Northstrat funds semi-annually on the employee’s behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee’s compensation. That is, of the 50% accrual in the IBA, half of the amount accrued is applied to the PSP.

Stock Options

Because Northstrat is an employee-owned company, all new employees are offered stock options. Employees have the opportunity to receive additional stock options based on accomplishment of individual performance goals. Stock owners elect the Board of Directors and are directly impacted by the success of the company.

Lifelong Learning

Our culture promotes and nurtures a growth environment. We hire and scale rapidly to meet the needs of our partner customers. Through the use of company provided online learning opportunities, periodic company sponsored training events, and the ability to use IBA funds for reimbursement of work-related education expenses you will have the opportunity to continually grow your skills and abilities.

Bring Your True Self

We embrace diversity and encourage inclusion. We support employee led interest groups and challenge our employees to support others and be their best self. We are so true to our beliefs that we offer employee referral incentives. When you like it here, your friends and family will too

Northstrat is an Equal Opportunity Employer

We are committed to fostering an inclusive, diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.