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Field Service Technician

2 months ago

Woodway, United States BD Holt Company Full time
Job DescriptionJob Description

The Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. Must have a safe driving record. Must be able to pass a DOT Physical. Sign on bonus available of up to $5,000 for those qualified.

Job Summary: The Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Heavy Equipment - Field Service Technician position available at our Waco, Texas location.

This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting, troubleshooting, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures and guidelines.

What can HOLT offer you?
A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more There is also a Sign-On Bonus of up to $5,000 for those qualified.

Education and Experience:

  • At least two years of diesel-powered heavy equipment repair experience in a field environment preferred
  • MSHA certification preferred
  • Air conditioning certification preferred
  • Crane/Rigger certifications preferred
  • High school diploma or equivalent preferred
  • Graduation from a diesel technology program preferred

Additional Requirements:

  • Valid Driver’s license required
  • Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
  • Must have all required mechanic hand and pneumatic tools (metric/standard)
  • Travel required with a possibility of an overnight stay

Essential Functions:

  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs minor repairs and minimal troubleshooting offsite with minimal supervision
  • Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
  • Removes and installs parts, disassembles and assembles basic components
  • Tests, makes adjustments and verifies proper operation of all repairs and adjustments
  • Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
  • Operates equipment and vehicles with possession of all necessary licenses and certificates
  • Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
  • Adheres to contamination control and HAZMAT rules and regulations
  • Maintains all company equipment, tools, and vehicle in a good, clean, and working order
  • Communicates job progress to supervisor and customer as needed
  • Completes assigned jobs and task to meet flat rate time and re-work standards
  • Works overtime as required by workload and customers’ needs
  • Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
  • Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
  • Requires regular and punctual employee attendance
  • Performs other duties as assigned

Knowledge, Skills, and Abilities:

  • Knowledge of safe work procedures and practices
  • Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
  • Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
  • Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
  • Exceptional skills in customer service
  • Basic diagnostic and troubleshooting skills
  • Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
  • Operation and control skills of equipment or systems
  • Equipment selection skills to determine the kind of tools and equipment needed to do a job
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Ability to operate a crane and forklift, and obtain required certifications/licenses
  • Ability to meet deadlines and work under fast-paced, time-constraining circumstances
  • Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
  • The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Physical Requirements:

  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
  • Frequently moves materials or equipment weighing up to 80 pounds
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
  • Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders and/or equipment
  • Be able to maneuver safely and work underneath equipment
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

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