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Solutions Architect
1 month ago
PROFESSIONAL SERVICES – LEVEL 3 PROJECTS
PORTLAND, OR
HYBRID
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.
POSITION SUMMARY
The Solutions Architect is responsible for providing project proposals and architectural consulting expertise. The Solutions Architect works with and supports our Professional Services and Business Services Team. This role requires an organized individual with a drive to learn, the ability to manage multiple priorities, and excellent customer service skills.
WHAT DOES OUR SOLUTIONS ARCHITECT DO?
- Preparing proposals, developing solution sets and presenting them to the
Business Services Team
- Collaboratively working with vCIO’s, Procurement, Professional Services and
Sales Administration
- Conducting research on new technologies and solutions
- Assist in continued development of Convergence’s technology standards
- Assist in mentorship of the Professional Services Team
- Creation of internal documentation for product development
- Implement new products from design to production
WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?
- Bachelors/university degree or equivalent relevant work experience
- 5+ years of MSP project experience
- Previous solution architecting experience; Writing proposals, developing standard
solutions, performing client demo’s, research new products and technology
- An ability to organize, present and prepare communications either in person or
remotely
- An ability to work as part of the Professional Services team to make sure that we
are exceeding our clients' expectations
WHAT DO I NEED TO BE A SUCCESSFUL?
- Experience, knowledge and/or advanced skills in:
- On-premises and cloud-native networking
- On-premises to cloud migrations
- Azure AD, Azure Backup Tools and Microsoft 365 stack
- Network, remote and onsite support; troubleshooting
- Cisco/Meraki hardware
- Folder redirection and how to safely dismantle
- MFA and Conditional Access policies
- Personal skills and abilities:
- Dedication to exceptional, professional service through patience, empathy, solution orientation, follow-up and effective communication
- Excellent communication (verbal and written in English; feedback, listening and comprehension), documentation (for all levels internally and externally), detail and time management skills
- Ability to build rapport and work productively with others (customers and teammates); ability to work independently; and ability to manage conflict and stressful situations
- Strong sense of initiative and ownership over work and ability to adapt focus and work as necessary. Ability to work effectively and complete assigned tasks with minimal supervision
