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Help Desk Technician

3 months ago

Warrendale, United States Vector Security, Inc. Full time
Job DescriptionJob Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day If this is how you like to work, we’d like to invite you to join our team as an Entry-Level Help Desk Technician

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Warrendale, PA

Summary:

We are looking to hire an entry-level Help Desk Technician to join our Service Desk team to provide outstanding customer support.

What You'll Do:

  • Provide technical support to customer by listening, asking questions, researching, and troubleshooting to resolving workstation issues
  • Thoroughly document updates, progress, and resolutions for all tickets through closure
  • Improve customer knowledgebase by writing and maintaining documentation
  • Work towards meeting and exceeding the IT Service Desk goals as defined by the service level agreements
  • Assist co-workers in times of need to ensure everyone is successful and customer issues are handled timely
  • Communicate with your peers and other teams on major issues and escalate as needed
  • Identify opportunities for improvements and work towards implementation

Technical Skills:

  • Experience with Windows 10 / 11
  • Working knowledge of Office 365 to include Teams and OneDrive
  • Understanding of Cisco VPN configuration and connection testing
  • Exposure to TeamViewer and/or other remote-control tools
  • Familiarity with MS Entra, Azure, Intune, and Active Directory

What You'll Need:

  • 4-Year Bachelor's Degree from a University - Preferred
  • Minimum of 2-Years Associate Degree from a Technical School
  • 0-2 Years IT Experience
  • Must have Organization and Time Management Skills.
  • Ability to Work in a Fast-Paced Environment.
  • Excellent Verbal and Written Communication Skills.
  • Ability to Multi-Task across Work Streams
  • Eagerness to learn new skills
  • Ability to Work with Customers of all Technical Skill Levels.
  • Ability to Work in a Team Environment
  • Capable of making every Customer Experience Outstanding
  • Ability to bring positive energy and fresh ideas to the team
  • No Certification Required

What You'll Get:

We offer a “Total Rewards” package including:

  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we’d love to hear from you

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.