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Computer Repair Field Technician

4 months ago

Cary, United States NerdsToGo of Cary, NC Full time
Job DescriptionJob DescriptionJob Description

Who we are:

Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke.

NerdsToGo is a cool, fast-growing brand that provides computer solutions to small businesses and residential consumers. We service every type of technology from computers, tablets and printers to networks, internet connections, security and much more

Job Summary
  • The Computer Services Technician will complete small business network installations, desktop configurations, installations and upgrades of personal and business computer hardware and software, perform inventories and preventative maintenance, provide network troubleshooting support, and software and operating system support on Mac and all versions of Windows. We are looking for IT support technicians with a strong field service background and customer service skills, solid technical skills, good communication skills and the desire to be a part of growing an exciting team Base salary of $15-$30 per hour with potential for generous monthly commissions on top of base salary.
Responsibilities
  • Onsite computer solutions for Windows-based PCs and Apple computers
  • Network installation and maintenance (wired, wireless, LAN, WAN)
  • Data recovery and loss prevention
  • Virus protection and Spyware/Adware removal
  • Computer security enhancement
  • PC Hardware and software fault isolation and repair
  • System repair and upgrades
  • Software upgrade and installation
  • Working with non-technical customers and setting them at ease

Qualifications
  • 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10, Win11), Mac, and networking
  • Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
  • Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
  • Proficiency with peer-to-peer and client/server network configurations and troubleshooting
  • Managed Services Provider (MSP) experience a plus

Benefits/Perks
  • Great culture & team building events
  • Bonuses and commissions
  • Paid holidays and time off
  • Health insurance
  • Profit sharing plan
  • Ongoing paid training
  • Skills development with senior technicians
  • Support for continuing education with 50% certification fee reimbursement
  • Access to company vehicles
  • Opportunity to be a part of a fast growing and exciting brand

Compensation: $15.00 - $30.00 per hour