Remote Customer Experience Associate

3 weeks ago


New York, United States Proper Cloth Full time
Job DescriptionJob Description

Proper Cloth is a fast-growing New York based start-up that is changing the way men buy clothes online. Custom fit, made to order custom clothing is our specialty and we're committed to being the absolute best at what we do. With an advanced ecommerce technology platform and state of the art on-demand manufacturing, Proper Cloth makes perfect fitting custom garments as easy and affordable as off-the-rack. Named GQ magazine's "Favorite Online Shirtmaker" we've also been featured in the Financial Times, Esquire, Wired, Men's Journal, Monocle and the New York Times.

As a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand to our clients. We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Associate, this will be your specialty. You'll learn all about fabrics, garment construction, and custom clothing design in order to provide incredible customer service.

What you'll do:

  • Deliver a 5-star customer experience through phone, email, and live chat.
  • Cultivate relationships with our customers – advise them in all things fit, fabric, and style
  • Learn everything there is to know about our product and our internal management system in order to successfully manage customer relationships
  • Help us improve You will be our ear to the ground – noticing trends in customer inquiries and bringing them to the attention of our tech, marketing, and product teams. We are a small team – everybody’s input counts

Requirements

Who you are:

  • A hard worker who will do what it takes to get the job done
  • High energy, friendly, and compassionate
  • Smart and well-organized – able to multitask effectively
  • Positive and eager to learn
  • Motivated to be your best self every day

Benefits

  • Full health benefits
  • Competitive 401(k)
  • Generous discount on products
  • One Medical Membership

Other details:

  • This is a full-time, salaried position. You must be available to work five days a week.
  • Your application will not be considered without a cover letter.
  • Must be US based
  • This position has two schedule options: Sunday - Thursday or Tuesday - Saturday.
  • Salaried position at $52,000


  • New York, United States Proper Cloth Full time

    Proper Cloth is a fast-growing New York based start-up that is changing the way men buy clothes online. Custom fit, made to order custom clothing is our specialty and we're committed to being the absolute best at what we do. With an advanced ecommerce technology platform and state of the art on-demand manufacturing, Proper Cloth makes perfect fitting custom...


  • New York, United States Fiserv Full time

    which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation , or life experience. If you answered yes, we want to work with you! We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the...


  • New York, United States Fiserv Full time

    which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation , or life experience. If you answered yes, we want to work with you! We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the...


  • New York, United States Marla Aaron Full time

    **Customer Experience Associate** Part Time 1-2 Years Experience **Customer Experience Associate - Part Time** As Customer Experience Associate, you will work primarily with our direct business through our by-appointment showroom. You will see all of our customers needs ranging from a simple product question, all the way to walking through months of decision...


  • New York, United States Marla Aaron Full time

    **Customer Experience Associate** Part Time 1-2 Years Experience **Customer Experience Associate - Part Time** As Customer Experience Associate, you will work primarily with our direct business through our by-appointment showroom. You will see all of our customers needs ranging from a simple product question, all the way to walking through months of decision...


  • New York, United States AF Ventures Full time

    Location PT Customer Experience Associate Company Location New York, New York Other Sales LOLA is looking for a self-motivated, empathetic and resourceful problem solver to help us provide best-in-class customer service for our community. This role is remote long-term. Were seeking someone who has a passion for customer service and is excited to support...


  • New York, United States Nestig Full time

    Company Overview Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children's spaces. Our brand is synonymous with quality, innovation, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021,...


  • New York, United States Studs Full time

    **Customer Experience Associate - Full-Time** at STUDS New York, NY Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Studs mission is to empower bold self-expression and inclusive community through earscaping with safe and healthy ear piercings and the best curated destination of earrings. Based in NYC,...


  • New York, United States Studs Full time

    **Customer Experience Associate - Part-Time** at STUDS New York, NY Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Studs mission is to empower bold self-expression and inclusive community through earscaping with safe and healthy ear piercings and the best curated destination of earrings. Based in NYC,...


  • New York, United States Studs Full time

    **Customer Experience Associate - Full-Time** at STUDS New York, NY Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Studs mission is to empower bold self-expression and inclusive community through earscaping with safe and healthy ear piercings and the best curated destination of earrings. Based in NYC,...


  • New York, United States Studs Full time

    **Customer Experience Associate - Part-Time** at STUDS New York, NY Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Studs mission is to empower bold self-expression and inclusive community through earscaping with safe and healthy ear piercings and the best curated destination of earrings. Based in NYC,...


  • New York, United States Springdale Ventures Full time

    Location **Customer Experience Associate** Company Location New York, New York Entry Level Operations **Customer Experience Associate** **About Hazel** Hazel is a line of luxe, innovative femme care for the ever-evolving woman. Were empowering her with elevated, ground-breaking products starting with a disposable brief for incontinence. Legacy players...


  • New York, United States Zytek Medsearch Full time

    Job DescriptionJob DescriptionTitle: Account Management Director-Customer Experience-RemoteLocation: Remote, USA **Only candidates that have Industry Knowledge and experience in AP software + Metrics will be considered for this opportunity.As the Account Management Director, you will play a key role in the Company's growth and long-term success by...


  • New York, United States Zytek Medsearch Full time

    Job DescriptionJob DescriptionTitle: Account Management Director-Customer Experience-RemoteLocation: Remote, USA **Only candidates that have Industry Knowledge and experience in AP software + Metrics will be considered for this opportunity.As the Account Management Director, you will play a key role in the Company's growth and long-term success by...


  • New York, United States Zytek Medsearch Full time

    Job DescriptionJob DescriptionTitle: Account Management Director-Post Sales-RemoteLocation: Remote, USA **Only candidates that have Industry Knowledge and experience in AP software + Metrics will be considered for this opportunity.As the Account Management Director, you will play a key role in the Company's growth and long-term success by driving the...


  • New York, United States Nestig, Inc. Full time

    **Customer Experience Associate** New York, New York / Customer Experience / Full Time Are you a **problem solver** with **strong communication skills** and a **desire to grow your career at a fast-growing startup**Nestig is a venture-backed baby brand, bringing thoughtful design to the nursery. **Customer Experience is essential to our culture** and we...


  • New York, United States Nestig, Inc. Full time

    **Customer Experience Associate** New York, New York / Customer Experience / Full Time Are you a **problem solver** with **strong communication skills** and a **desire to grow your career at a fast-growing startup**Nestig is a venture-backed baby brand, bringing thoughtful design to the nursery. **Customer Experience is essential to our culture** and we...


  • New York County, New York, United States Zytek Medsearch Full time

    Title: Account Management Director-Customer Experience-RemoteLocation: Remote, USA Only candidates that have Industry Knowledge and experience in AP software + Metrics will be considered for this opportunity.As the Account Management Director, you will play a key role in the Company's growth and long-term success by driving the strategy and programs to...


  • New York, United States Amerex Group LLC Full time

    The Customer Experience Associate will be a key part of the Marketing team and will be responsible for ensuring a successful customer fulfillment experience. This role will report closely to the Marketing Manager to deliver a best-in-class customer experience. The ideal candidate will be highly motivated, detail-oriented, and have exceptional organizational...


  • New York, United States Amerex Group LLC Full time

    The Customer Experience Associate will be a key part of the Marketing team and will be responsible for ensuring a successful customer fulfillment experience. This role will report closely to the Marketing Manager to deliver a best-in-class customer experience. The ideal candidate will be highly motivated, detail-oriented, and have exceptional organizational...