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General Manager

5 months ago

Rapid City, United States Blue Water Hospitality Group, LLC Full time
Job DescriptionJob Description

Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Its integrated marketing, revenue management, and operations approach has quickly established it as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.

INTRODUCTION TO ROLE

The GM position is a comprehensive professional role where the leader will take full reporting responsibility for an upscale Campground and RV Resort. The position is well-suited to a confident & adventurous individual who is not afraid of challenging situations, new technologies, continuous change, or hard work The ability to lead, coach, and motivate a diverse team is critical to this role as it ensures the highest level of guest satisfaction while managing profitability and operational costs.

WHO WE ARE LOOKING FOR

The ideal candidate is an independent self-starter and a strategic thinker who can see the big picture while rolling up their sleeves to manage the day-to-day minutia. The GM must be able to operate effectively in a fast-paced, guest-focused environment and communicate effectively, orally and in writing, to a variety of audiences. A strong business management acumen is required, with the ability to manage & report on financial results and to utilize multiple systems and technologies proficiently.

WHAT YOU WILL WORK ON

Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below.

As the GM, you will lead and champion all aspects of property assets and resources, including staff, property, buildings, and amenities. You will provide exceptional guest services and regularly coach property staff on the best tactics in guest services. You will act as the face of the property and conduit to your own goals and objectives for both employees and guests.

  • Lead and direct Capital Expenditures and projects to maintain resort aesthetics and goals
  • People Leadership: Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
  • Works collaboratively with corporate teams to ensure adherence to corporate policies, procedures, and protocols and drives strategy for property-specific needs.
  • Leads regularly maintains and reviews financials, reservation reporting, expenses, and budgets, including creating operational budgets and staffing plans.
  • Works closely with the Regional Sales Director and Corporate Marketing team to align property goals and corporate strategy together regarding sales, advertising, marketing, tradeshow, promotional materials, and collateral
  • Work collaboratively with the revenue management team to ensure that pricing strategy maximizes profitability.
  • Regularly supports marketing analysis to understand competitors and industry trends.
  • Performs other duties as assigned
  • Reliable and punctual attendance is required.

WHAT YOU BRING

  • A bachelor's degree in business, Hospitality Management, or another related field is preferred
  • 3-5 years of Tourism or Hospitality Leadership experience
  • 3-5 years of RV Campground experience is required
  • Food & Beverage experience (F&B) preferred
  • Safe Serve Certified preferred
  • Budgeting, Forecasting, and P&L experience are required
  • Event planning and execution are a plus
  • Effective use of computer software, sales tracking software or CRM tools, and social media tools
  • Competitive nature with a strong desire to Win
  • Effective communication skills to various audiences and ability to tailor communication appropriately.
  • Ability to manage multiple projects and work assignments.
  • Strategic thinker
  • Self-starter and independent worker while collaborating in a team environment

WHO YOU WILL WORK WITH

As General Manager for Campgrounds, you report directly to the Regional Operations Manager and are responsible for the Campgrounds staff.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand, walk, and reach with hands and arms and occasionally requires the ability to lift office products and supplies up to 20 pounds. Travel is required 30-50% within the region.


Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.