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Client Billing Specialist
3 months ago
Summary: The Client Billing Specialist will have the responsibility of managing all outstanding customer Client billed accounts receivables. This position is expected to improve cash flow, minimize bad debt, and manage the overall health of the assigned receivables by providing accurate invoices and prompt billing issue resolution.
Essential Duties and Responsibilities include the following: (Other duties may be assigned)
- Creates, audits, and distributes client account invoices
- Research and resolve outstanding/disputed charges
- Posts payments and adjustments
- Initializes approved collections strategies
- Identifies, communicates, and resolves client billing issues
- Document system(s) as described in standard operating procedure
- Report and maintain all identified key metrics
Required Qualifications:
- Intermediate to Advanced skill of Microsoft Excel
- Exceptional verbal and written communication aptitude, with proven ability to positively influence behavior
- Strong cognitive skills including analysis, problem solving, and decision making.
- Highly self-directed, motivated and able to work independently with minimum level of supervision
- Demonstrated proficiency with federal, state, and commercial insurance reimbursement regulations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to maintain composure and provide superior customer service in a fast paced environment
- Ability to work collaboratively with other team members to support data quality and integrity initiatives
- Strong organizational skills with a high attention to detail
- Ability to work on multiple assignments concurrently within established timeframes
- Knowledge of Federal, state, and HIPPA privacy regulations.
- High School graduate or equivalent
- 1+ year experience monthly cycle accounts receivables
- 3+ years' experience in healthcare setting
Preferred Qualifications:
- Clinical and/or Anatomic Pathology accounts receivable experience
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Organizational- Ability to operate effectively within standard operating procedure; Demonstrate effective verbal, written, and listening skills; Strive to meet and exceed expectations
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Customer Service - Manages difficult to emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Judgement- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions
- Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
