Guest Service Representative

1 month ago

Calvert, United States Nothing Bundt Cakes - White Marsh Full time
Job DescriptionJob DescriptionAt Nothing Bundt Cakes, the Baker is at the heart of it all. Dedicated to perfecting the
craft, you see beauty in raw ingredients and strive for consistency when you make our
guests favorite recipes. Youll make the cakes that make peoples day, so youll get to
enjoy yours as well.

Here are a few reasons working here is so sweet:
Enjoy your evenings: We close earlier than most food service jobs.
We offer flexible work schedules.
Were keeping it casual. T-shirts and sneakers are where its at
Cake discounts. Yummm
This job is fun. Its literally a piece of cake
This is a great place to make new friends
It smells great here, all the time, and you will too
Youll get trained. Not only on crafting cake, but on growing your career.

Job description
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Responsibilities
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
Replenishes retail merchandise and cake display case to ensure a strong visual presentation
Assists the Crafter in preparing cake decorations and packaging supplies as needed
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
Maintains a consistent work attendance and punctuality record

Qualifications:
Keeps the good of the team or guest ahead of personal interests or gain
Displays humility and empathy in interactions with others
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control
Operates with a strong sense of urgency and adheres to NbC brand standards
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others
Builds positive, productive relationships with all team members
Listens actively and communicates openly, clearly and respectfully
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
Enjoys interacting with diverse people and excels at providing a superior guest experience
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
Is diligent, organized and self-motivated
Has the ability to understand and carry out oral and written instructions and request clarification when needed
Is comfortable with new technology and has the ability to operate a point-of-sale system
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
Has the capacity to stand for extended periods of time and work in a fast-paced environment
Applicants must be 16 years of age or older (mature and responsible 14&15 year olds with valid work permit and eagerness to learn will be considered)

Knowledge, Skills, and Abilities:
  • Is able to understand written and oral directions, interpret instructional documents such as recipes, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
  • Please note that NbC recipes are available in English and Spanish.
  • Understands basic units of measurement used in the U.S.
  • Has the ability to perform repetitious, physical tasks that require the strength to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time.
  • Is able to operate commercial-grade ovens and other bakery equipment and work adjacent to a high-heat source.
  • Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule.
  • Can evaluate products, processes, information, and surroundings to determine compliance with standards.
  • Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards.
  • Is diligent, organized and self-motivated, with the ability to operate independently with minimal supervision.
Education, Certifications and Work Experience Requirements:
  • While no formal education or work experience is required, previous experience in another customer service role at a bakery, restaurant, retail or foodservice environment is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Core Values and Competencies:
  • Servant's Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.
Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

Apply now. Joy is the job.

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