Implementation Manager

3 weeks ago

Portland, United States Cerbo Full time
Job DescriptionJob Description

The Company 

Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for most everything they do in their day-to-day. Cerbo originally started as a developer’s nights-and-weekends project. And has grown into one of the leading EHR systems for functional or “root cause” medicine and membership- or cash-based clinics. Because of our unique origins, we often approach things a bit differently. That is, success for us is not just about the bottom line. It is more about providing a great product, operating with integrity, and supporting our clients and our team. During the past four years our team has grown, and thousands of practitioners and patients use our product. To this end, we are looking for an Implementation Manager to join our growing team. 

What You’ll Do 

Our software platform does many different things: accounting and billing; capturing, storing, and tracking medical information; integrating with laboratories; allowing co-management of records with patients via the Patient Portal; appointment scheduling and task management. 

We are looking for an Implementation Manager to manage the initial onboarding process for new clients, serving as the primary point of contact and onboarding subject matter expert addressing concerns and issues both internally and externally.  The primary responsibility will be working with clients to get them onboarded to our software quickly and efficiently. With the guidance of our Implementation Lead, you will manage multiple projects by following implementation protocols to track status and outstanding to-do items and requests, answer questions, and provide training, materials or information needed to help the customer be successful. 

The position requires excellent interpersonal and communication skills, a high degree of comfort/aptitude with technology, and the ability to quickly gain proficiency on a complicated system. Those with prior work experience in a healthcare setting/software or an EHR are highly encouraged to apply.  


Primary Responsibilities

  • Actively contribute to all onboarding and training projects to support the customer journey, and product adoption 
  • Work closely cross-functionally to resolve technical or process-related questions 
  • Proactively identify customer needs, challenges and manage expectations 
  • Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax/ePrescribing, setting up all technical integrations requested by the customer and account deactivations 
  • Document progress and updates; communicate whether your activities are on track/off track with the relevant stakeholders 
  • Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers 
  • Collaborating with Technical Support when indicated to problem solve for customers 
  • Work closely with the Customer Success Team for turnovers (when applicable) and collaborate on ways to improve the implementation process by identifying persistent issues or gaps 

 What You’ll Bring 

  • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance 
  • Proven ability to thrive in a constantly changing environment with new challenges 
  • Be comfortable with ambiguity; startup/growth environment experience preferred 
  • Ability to understand, synthesize, and translate between complex business problems and technical concepts 
  • Project management skills  
  • Exceptional written and oral communication skills that display professionalism and build strong relationships with our customers 
  • Detail-oriented and adopt a process-oriented mindset 
  • Bachelor’s degree preferred 
  • At least 2 years of experience in project management or onboarding, preferably in a healthcare setting/EHR or technical software setting 

 Compensation & Benefits 

  • Competitive compensation based on experience  
  • Health, dental and vision benefits 
  • 401(k) with matching company contribution 
  • Short-term disability & long-term disability insurance 
  • Paid Time Off policy 
  • Full suite of remote working tools and processes 

 Location: 100% Remote 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Powered by JazzHR

2IRUDBUcbF

  • Implementation Manager

    4 weeks ago

    Portland, United States Prialto Full time

    Job Overview: The Implementation Manager role is responsible for onboarding Prialto's new customers. Leaders of this critical phase in the client relationship lifecycle review customer needs as identified during the sales process, captures and documents the initial processes to be performed by Prialto service team, and project manages through a smooth...

  • Implementation Manager

    3 weeks ago

    Portland, United States Prialto Full time

    Job Overview: The Implementation Manager role is responsible for onboarding Prialto's new customers. Leaders of this critical phase in the client relationship lifecycle review customer needs as identified during the sales process, captures and documents the initial processes to be performed by Prialto service team, and project manages through a smooth...

  • Project Manager, Implementations

    4 weeks ago

    Portland, United States tyfonecom Full time

    Job DescriptionJob DescriptionThis is a remote position.About the company: Tyfone’s mission is to build the best digital transformation platform in banking while innovating to bring delightful experiences. We deliver fintech level innovation and believe digital banking must advance at the pace of digital, not at the pace of banking. Tyfone offers a...

  • Policy & Implementation Analyst

    1 week ago

    Portland, Oregon, United States Cambia Health Solutions Full time

    Policy & Implementation AnalystTelecommute Option - Must reside in ID, OR, UT or WAWHO WE NEEDThe Policy and Implementation Analyst uses Medical coding knowledge and experience and evaluates, recommends and implements clinical editing solutions to assure accurate outcomes consistent with medical and reimbursement policy and financial targets. This role...

  • Policy & Implementation Analyst

    1 week ago

    Portland, United States Cambia Health Solutions Full time

    Policy & Implementation AnalystTelecommute Option - Must reside in ID, OR, UT or WAWHO WE NEEDThe Policy and Implementation Analyst uses Medical coding knowledge and experience and evaluates, recommends and implements clinical editing solutions to assure accurate outcomes consistent with medical and reimbursement policy and financial targets. This role...

  • Senior Project Manager Call Center Cloud Software Implementation

    2 weeks ago

    Portland, United States BizTek People, Inc. | APA International Placement Consultants Full time

    Job DescriptionJob DescriptionOverviewCall center project management involves the planning, coordination, and execution of tasks and resources within the customer service and call center environment. It encompasses various aspects such as workforce management, performance monitoring, and continuous improvement. Experience with Genesys Cloud and/or telephony...

  • Product Implementation Mgr

    2 weeks ago

    Portland, United States Cambia Health Solutions, Inc Full time

    PRODUCT IMPLEMENTATION MANAGER (I or II) (HEALTHCARE)Telecommute thru Onsite Options - Must reside in ID, OR, UT or WAWHO WE NEEDThe Product Implementation Manager (I or II) ensures that new Medicare Advantage products and product enhancements are implemented and delivered to the market timely, in compliance with Centers of Medicare and Medicaid Services...

  • Program Manager

    4 weeks ago

    Portland, United States BizTek People, Inc. | APA International Placement Consultants Full time

    Job DescriptionJob DescriptionDescriptionFERC Order 898 implementation. This resource is needed to drive the implementation of FERC Order 898, which overhauls the FERC uniform system of accounts and is anticipated to have significant entity-wide impacts. This role requires heavy project management and system implementation experience and at least some basic...

  • Program Manager:

    7 days ago

    Portland, United States Shalom House Full time

    **Job Title**: Program Manager **Company**: Shalom House **Location**: Portland, Maine **About Us**:Shalom House is a leading organization dedicated to providing comprehensive support and care for individuals experiencing chronic and persistent mental health diagnosis'. Our mission is to create a community where everyone has access to safe and stable...

  • Senior Manager, Customer Success Management

    3 weeks ago

    Portland, United States Blackpoint Cyber Full time

    Senior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring relationship...

  • Senior Project Manager

    2 weeks ago

    Portland, United States Beacon Systems Full time

    Beacon Systems is looking for a senior-level call center project manager for a position starting ASAP in Portland, OR. 2 days per week on-site is required.Description: Senior Project Manger for Call Center Cloud Software ImplementationCall center project management involves the planning, coordination, and execution of tasks and resources within the customer...

  • Program Manager:

    3 days ago

    Portland, United States Shalom House Full time

    Job DescriptionJob DescriptionJob Title: Program ManagerCompany: Shalom HouseLocation: Portland, MaineAbout Us: Shalom House is a leading organization dedicated to providing comprehensive support and care for individuals experiencing chronic and persistent mental health diagnosis'. Our mission is to create a community where everyone has access to safe...

  • Project Manager

    3 days ago

    Portland, United States Timberlab Full time

    Job Description Summary: Overall management of construction project resulting in successful project completion. Job Description: POSITION RESPONSIBILITIES AND DUTIES: •Able to perform all Assistant Project Manager's and Project Engineer's responsibilities (refer to position descriptions) •Estimate and establish budgets and contract price (GMP/Lump Sum)...

  • Sr Manager, Quality Systems

    7 days ago

    Portland, United States Shoal Technology Group Full time

    Quality Systems Sr. Manager Job Responsibilities/Accountabilities * Support the development of a global procedural hierarchy by ensuring all procedures are under one workflow. This includes supporting the development of the Global Integrated Managements System (CIMS) Manual and the structure of SOP's, Checklists, Forms, etc. * Support the review and...

  • Branch Manager

    5 hours ago

    Portland, United States SPI Full time

    The Branch Manager is responsible for branch management including sales, operations, and administration. The Branch Manager will manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. This role will have a hands-on approach and will be committed to the expansion and success of the business by implementing...

  • Sr Manager, Quality Systems

    2 days ago

    Portland, United States Shoal Technology Group Full time

    Quality Systems Sr. Manager Job Responsibilities/Accountabilities * Support the development of a global procedural hierarchy by ensuring all procedures are under one workflow. This includes supporting the development of the Global Integrated Managements System (CIMS) Manual and the structure of SOP's, Checklists, Forms, etc.* Support the review and...

  • Desktop Manager

    4 weeks ago

    Portland, Oregon, United States Cynet Systems Full time

    Strong hands on experience in SLA s and operations management.Strong hands on experience in Incident management and service management.Familiarity with ITIL processes and Agile methodologies with strong desk side services background.Overseeing the deployment, maintenance, and enhancement of hardware and software support services.Supervising a team of IT...

  • Branch Manager

    2 weeks ago

    Portland, United States SPI Full time

    Job Description Job Description Summary The Branch Manager is responsible for branch management including sales, operations, and administration. The Branch Manager will manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. This role will have a hands-on approach and will be committed to the expansion and...

  • Materials Manager

    1 day ago

    Portland, United States US Tsubaki Power Transmission LLC Full time

    The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. Essential Duties and Responsibilities : The essential duties and responsibilities of this job are included but not limited to this job...

  • Seafood Manager>

    6 days ago

    Portland, United States Shaw's Full time

    Shaw's - JobID: 469495 [Department Supervisor] As a Seafood Manager at Shaw's, you'll: Train, schedule, and supervise seafood clerks to ensure optimum staffing patterns in the department; Speak with customers to resolve problems related to the operation of the Seafood department; Follow division guidelines for implementation of the merchandising program;...