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Ophthalmic Technician Supervisor

2 months ago

Elkins Park, United States Solomon C Luo, MD, PC Full time
Job DescriptionJob Description

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

As an Ophthalmic Technician Supervisor, you will play a vital role managing the workflow of clinical staff through the direction of the Center Manager. You will be responsible for ensuring that daily tasks are completed efficiently and assist all technicians, when needed.

Job Duties & Essential Functions:

  • Create and coordinate staff schedules in accordance with clinic needs, filling in when necessary
  • Manage time and attendance for staff, along with all PTO requests
  • Coach, train, and guide all team members in order to maintain integrity of office staff, as well as leading team members along discussed career trajectories
  • Conduct regular employee reviews as appropriate and assist lead team members in managing their staff
  • Organize and conduct regular team meetings
  • Consult with Center Manager on problems and interpretation of policies to ensure patient needs are met
  • Develop and implement protocols for continuing education of all technical staff
  • Plan and organize in-service training programs
  • Perform patient workups and diagnostic testing as required by most senior level clinical staff
  • Manage all employee and patient relations, including conflict resolution
  • Maintain integrity of office equipment and smooth flow of patient care
  • Secure patient information and maintain patient confidentiality by completing and safeguarding medical records and by maintaining accuracy of diagnostic and procedure coding
  • Manage inventory supply needs for the office and verify receipt of goods
  • Actively participate in continuing education by attending relevant educational classes/webinars and staying abreast of all industry best practices
  • Special projects and other duties may be assigned as needed

Required Qualifications:

  • High School Diploma or equivalent
  • Minimum of 2 years of Supervisory experience in an Ophthalmic clinic setting
  • Ability to work a flexible schedule, including weekends
  • Excellent written, verbal, and listening skills
  • Strong organization and leadership/management skills
  • Solid attention to detail and ability to work well under pressure individually and as part of a team

Work Schedule:

  • Monday - Thursday 8am-4pm and Friday 7am-3pm

Benefits:

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:

  • Medical/Dental/Vision Insurance
  • Prescription Drug Coverage
  • Company Paid Term Life Insurance & Long-Term Disability
  • Supplemental Insurance Benefits
  • Employee Assistance Program (EAP)
  • Retirement Plan - 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Career Development Programs

* All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com