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Front Office Representative

2 months ago

Fort Myers, United States Center for Orthopedic and Research Excel Full time
Job DescriptionJob Description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Greet visitors and patients upon their arrival

    • Check patients in/out
  • Establish and maintain demographics and insurance information
  • Verify insurance eligibility
    • Verify receipt of primary care physician referral for HMO plans
  • Complete system documentation as it pertains to meaningful use
  • Collect payments and co-payments for all services
    • Follow end of day deposit processes
  • Schedule mutually acceptable appointment times for patients and physicians
    • Schedule ancillary testing appointments, both internal and external
    • Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations
  • Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts
  • Complete all “tasks” and orders in a timely manner
  • Scan internal documents accurately into patient’s medical record
  • Track supplies, including business cards and forms; inform administration when orders need to be placed
    • Sign for and disburse incoming imaging, equipment and supplies
  • Demonstrate courteous and helpfulness toward patients and their families
  • Display flexibility in work schedule dependent on clinic needs
  • Other duties as assigned
  • Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

  • Medical Terminology
  • Basic typing and keyboarding skills
  • Strong organizational and interpersonal sills
  • Experience with customer service
  • Familiarity with computers and other office equipment
  • Ability to maintain confidentiality of sensitive information
  • Ability to prioritize responsibilities
  • Must be able to act calmly and effectively in busy or stressful situations
  • Knowledge of insurance plans and procedures
  • Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
  • Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

  • Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.