Level 1 Helpdesk Technician

1 month ago

Gainesville, United States Pan-Am Dental Full time
Job DescriptionJob Description

Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in Gainesville, GA, across the street from the Midtown Greenway. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.

We offer competitive wages, time off & benefits. We can’t wait to meet you.

Position Description

As a Level 1 Helpdesk Technician, you will assist employees in all of their technology needs. This position will be based out of the Gainesville office, but there may be some occasions where travel would be required (training, new offices, etc.)

General Duties & Responsibilities

  • Serve as the first point of contact for internal staff seeking technical assistance via phone, email, or in person.
  • Provide remote troubleshooting by diagnosing and resolving basic technical issues related to hardware, software, and network connectivity.
  • Walk staff through problem-solving steps and document solutions.
  • Escalate unresolved issues to the appropriate support team.
  • Assist with software installations, updates, and configurations.
  • Maintain accurate records of user interactions and resolutions.
  • Collaborate with other IT team members to ensure seamless operations.
  • Contribute to internal documentation by creating knowledgebase articles to assist users.

Key Attributes & Qualifications

  • Proven experience as a helpdesk technician or in a similar role.
  • Basic knowledge of dental lab software and equipment (e.g., CAD/CAM systems, imaging software).
  • Strong communication skills, both verbal and written.
  • Customer-oriented mindset with a desire to help colleagues.
  • Ability to work independently and as part of a team.

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