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Quality Assurance Specialist

2 months ago

Akron, United States KRA Corporation Full time
Job DescriptionJob Description

KRA is seeking a dynamic Quality Assurance Specialist to develop monitoring procedures, performs quality assurance and customer satisfaction assessments, develops and analyzes reports and makes recommendations for program improvement. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs professional work providing quality assurance and monitoring of One-Stop system and performance requirements.
  • Conducts file and computer audits to ensure accuracy, consistency, compliance and completeness.
  • Review and report staff compliance data to Center Managers and Site Supervisors.
  • Determine, document and forward any areas that need improvement to management.
  • Provide requested data in a timely manner to the Management team.
  • Review current policies and regulations to ensure program quality standards are met.
  • Provide support to the Project Director and follow-up with any needed corrections requested in a timely manner.
  • Create and maintain a database to track improvements.
  • Works with a team of professionals to ensure contract goals are achieved.
  • Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

  • Strong analytical and problem-solving skills, with the ability to collect, interpret, and analyze complex data sets.
  • Excellent written and verbal communication skills, with the ability to effectively present findings and recommendations to diverse audiences.
  • Demonstrated ability to develop and implement quality assurance processes, policies, and procedures.
  • Proven experience conducting program reviews, audits, and evaluations, with a focus on identifying areas for improvement and ensuring compliance.
  • Proficiency in using data management systems and software applications to analyze and report program outcomes.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines.
  • Must be resourceful and able to work independently as well as in a team setting.

EDUCATION and/or EXPERIENCE:

  • Associate’s degree from an accredited college or university. The degree requirement may be substituted for eight (4) years of professional work experience.
  • A minimum of 2 years’ experience in an administrative position requiring data entry, quality assurance, data tracking and report preparation.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook) and ability to learn and efficiently utilize various case management software programs.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

KRA offers excellent benefits, including Tuition Repayment Options For more information, please visit the KRA website: KRA Employee Benefits | KRA Corporation