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Shelter Resident Support
4 months ago
Want a fulfilling job where you can make a difference helping those in greatest need? Come join the Emergency Shelter Team @ Switchpoint.
Switchpoint Emergency Shelter is seeking PT Resident Support Staff to work Days (4:00 pm-midnight) 2-3 days per week, including weekends.
Shelter Support Staff at our Emergency Homeless Shelter
RESPONSIBILITIES:
- Report to the Shelter Manager.
- Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
- Provide excellent customer service to community members, volunteers, donors, residents in greeting in person or by phone.
- Direct and refer individuals to the correct resources and information.
- Compassion and good listening skills while still holding residents accountable to shelter rules.
- Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
- Conduct check-ins with clients/residents and provide any needed follow up.
- Supervise meal preparation and clean-up.
- Monitor completion of daily chores with program residents.
- Complete bag checks, room checks, etc. with program residents.
- Document notable client interactions with staff, volunteers and/or other clients.
- De-escalate clients/residents when necessary.
- Maintain appropriate professional boundaries with program residents; Reinforce community living guidelines with residents.
- Oversee prescription and over-the counter medications to clients according to policy.
- Distribute personal care items to clients per protocol; Provide crisis intervention, safety planning, and resource information to clients and callers.
- Interview clients seeking services and complete new client admissions according to policy;
- Perform program departure procedures with clients.
- Immediately report suspected neglect/abuse to Manager and Regional Director.
- Ensure the safety and security of the program and residents, including completion of walk thru.
- Maintain program and client confidentiality, including former clients.
- Review communication logbook and calls at the beginning of each shift.
- Answer and document all telephone calls and activities per policy.
Job Type: Part-time
Salary: $16.00 per hour
Benefits:
- 401(k) matching
- Paid time off
