Shelter Resident Support

4 weeks ago

Saint George, United States Switchpoint Full time
Job DescriptionJob DescriptionSalary: $16.00/hr

Want a fulfilling job where you can make a difference helping those in greatest need? Come join the Emergency Shelter Team @ Switchpoint.

Switchpoint Emergency Shelter is seeking PT Resident Support Staff to work Days (4:00 pm-midnight) 2-3 days per week, including weekends. 


Shelter Support Staff at our Emergency Homeless Shelter


RESPONSIBILITIES:

  • Report to the Shelter Manager.
  • Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
  • Provide excellent customer service to community members, volunteers, donors, residents in greeting in person or by phone.
  • Direct and refer individuals to the correct resources and information.
  • Compassion and good listening skills while still holding residents accountable to shelter rules.
  • Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
  • Conduct check-ins with clients/residents and provide any needed follow up.
  • Supervise meal preparation and clean-up.
  • Monitor completion of daily chores with program residents.
  • Complete bag checks, room checks, etc. with program residents.
  • Document notable client interactions with staff, volunteers and/or other clients.
  • De-escalate clients/residents when necessary.
  • Maintain appropriate professional boundaries with program residents; Reinforce community living guidelines with residents.
  • Oversee prescription and over-the counter medications to clients according to policy.
  • Distribute personal care items to clients per protocol; Provide crisis intervention, safety planning, and resource information to clients and callers.
  • Interview clients seeking services and complete new client admissions according to policy;
  • Perform program departure procedures with clients.
  • Immediately report suspected neglect/abuse to Manager and Regional Director.
  • Ensure the safety and security of the program and residents, including completion of walk thru.
  • Maintain program and client confidentiality, including former clients.
  • Review communication logbook and calls at the beginning of each shift.
  • Answer and document all telephone calls and activities per policy.


Job Type: Part-time


Salary: $16.00 per hour


Benefits:

  • 401(k) matching
  • Paid time off

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