Patient Financial Counselor
1 month ago
JOB TITLE: Patient Financial Counselor
DEPARTMENT: Business Office
REPORTS TO: Revenue Cycle Director
FLSA STATUS: Non-exempt
JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts
TYPICAL PHYSICAL DEMANDS:
- Prolonged sitting, standing, some bending, stooping and stretching and/or walking
- Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
- Normal range of hearing and vision to record, prepare, and communicate appropriate reports
TYPICAL WORKING CONDITIONS:
- Work is performed in an office environment, with contact with patients, office staff, physicians, etc
- Overtime as required
JOB DUTIES & RESPONSIBILITIES:
- Answers and handles telephone calls pertaining to outstanding account balances
- General filing as needed
- Interacts with physician and/or his/her representative regarding problem patient outstanding account
- Makes financial arrangements with patients for payment.
- Interacts with collection agencies as required.
- Defines and monitors budget payment programs, making sure that patients are complying with their agreements
- Composes correspondence as required
- Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc
- Work new status in collection module on a regular basis
- Follows up on mail return
- Mails form letters to patients to encourage payment of delinquent accounts
- Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy
- Records information about financial status of patient and status of collection efforts
- Process patient receipts per BBS standards
- Return all voice mail messages within a 24 hour period
- Attends staff meetings and participates in special committees
- Other duties and assignments as necessary
- Reports to work regularly without undue tardiness
- Maintains positive attitude and demonstrates the utmost in professionalism
- Dresses appropriately and professionally
- Completes work accurately and in a timely manner
- Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
- Prioritizes work activities and receives and assumes multiple job duties
- Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel
- Requires flexibility to work occasional evenings or weekends
- Requires flexibility to work occasional evenings or weekends
- Prior experience in a private practice or hospital setting preferable
- Insurance billing experience utilizing CPT and ICD-10 coding
- Extensive background knowledge of the hospital admitting process
- High school or G.E.D.
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