Patient Financial Counselor

1 month ago


Chandler, United States Barrow Brain and Spine Full time
Job DescriptionJob Description

JOB TITLE: Patient Financial Counselor

DEPARTMENT: Business Office

REPORTS TO: Revenue Cycle Director

FLSA STATUS: Non-exempt

JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts

TYPICAL PHYSICAL DEMANDS:

  • Prolonged sitting, standing, some bending, stooping and stretching and/or walking
  • Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
  • Normal range of hearing and vision to record, prepare, and communicate appropriate reports

TYPICAL WORKING CONDITIONS:

  • Work is performed in an office environment, with contact with patients, office staff, physicians, etc
  • Overtime as required

JOB DUTIES & RESPONSIBILITIES:

  • Answers and handles telephone calls pertaining to outstanding account balances
  • General filing as needed
  • Interacts with physician and/or his/her representative regarding problem patient outstanding account
  • Makes financial arrangements with patients for payment.
  • Interacts with collection agencies as required.
  • Defines and monitors budget payment programs, making sure that patients are complying with their agreements
  • Composes correspondence as required
  • Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc
  • Work new status in collection module on a regular basis
  • Follows up on mail return
  • Mails form letters to patients to encourage payment of delinquent accounts
  • Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy
  • Records information about financial status of patient and status of collection efforts
  • Process patient receipts per BBS standards
  • Return all voice mail messages within a 24 hour period
  • Attends staff meetings and participates in special committees
  • Other duties and assignments as necessary
PERFORMANCE REQUIREMENTS:
  • Reports to work regularly without undue tardiness
  • Maintains positive attitude and demonstrates the utmost in professionalism
  • Dresses appropriately and professionally
  • Completes work accurately and in a timely manner
  • Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
  • Prioritizes work activities and receives and assumes multiple job duties
  • Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel
  • Requires flexibility to work occasional evenings or weekends
EDUCATION & EXPERIENCE:
  • Requires flexibility to work occasional evenings or weekends
  • Prior experience in a private practice or hospital setting preferable
  • Insurance billing experience utilizing CPT and ICD-10 coding
  • Extensive background knowledge of the hospital admitting process
  • High school or G.E.D.


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