BDC Sales Professional

3 weeks ago

Pottstown, United States Optimum RV Florida Full time
Job DescriptionJob Description

OptimumRV is looking for an BDC Sales Professional to monitor online sales inquiries and assist in building the customer database.  The BDC Sales Professional is responsible for online lead management, digital marketing outreach, customer relationship management, and sales process management. 

Responsibilities 

  • Monitor and respond promptly to online inquiries via email, chat, and other digital channels. 

  • Engage with potential customers to gather information about their preferences and requirements. 

  • Provide accurate and detailed information about available vehicles, pricing, promotions, and financing options. 

  • Offer personalized recommendations and guide customers towards suitable vehicle options based on their preferences. 

  • Collaborate with the marketing team to create engaging online content, promotions, and campaigns. 

  • Maintain a database of customer interactions and follow-up activities to ensure timely and consistent communication. 

  • Nurture leads over time, staying in touch with potential buyers and providing updates on new inventory and promotions. 

  • Coordinate with the sales team to seamlessly transition online leads into the dealership for unit tours and final purchase negotiations. 

  • Assist in completing paperwork and documentation for online sales transactions. 

  • Track and report key performance indicators (KPIs) related to online sales, lead conversion rates, and customer satisfaction. 

  • Provide regular reports to management on the effectiveness of online sales strategies and initiatives. 

Minimum Qualifications 

  • High school diploma or equivalent; post-secondary education in business, marketing, or a related field is a plus. 

  • Proven experience in automotive sales, digital marketing, or customer service is preferred. 

  • Strong understanding of various digital platforms and online communication tools. 

  • Proficiency in using customer relationship management (CRM) software. 

  • Valid driver's license. 

Essential Characteristics 

  • RELIABLE
    We do what we say we're going to do, when we say we're going to do it... every time.

  • HUMBLE
    We are trainable, coachable and confident... not arrogant.

  • HUSTLE
    We are self-motivated, driven and never satisfied.

  • TEAM PLAYER
    We are stronger as one. We help each other, regardless of department or position.

  • LOYALTY
    We are committed to the success of the company through ups and downs because this is our career.

Benefits 

Optimum RV offers an excellent benefits package to all eligible employees including: 

  • Competitive wages 

  • Medical insurance 

  • Dental insurance 

  • Vision Insurance 

  • Company-Paid Life insurance 

  • Supplemental Life Insurance 

  • Short & Long Term Disability 

  • Critical Illness, Accident and Hospital Indemnity coverage 

  • EAP 

  • Wellness Program including Gym Reimbursement 

  • Vacation, Personal Time & Holiday pay 

  

Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice. 

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