Customer Service Representative
5 days ago
About usSmooth Waters Plumbing is a small family owned company with over 30 years of experience. We want YOU to join our family. We proudly service the midlands of South Carolina. We specialize in residential plumbing, sewer, new installation and repair.
We are seeking a highly organized and proactive Customer Service Representative to join our team at Smooth Waters Plumbing. As a Customer Service Representative, you will play a crucial role in ensuring the smooth operation of our office and supporting our team of plumbing professionals. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment
Required Skills and Qualifications:
- High school diploma or GED certificate required
- 2+ years of related experience in customer service, scheduling, and dispatching or equivalent combination of education and experience
- Intermediate computer skills in managing systems
- Strong organizational and time management skills, with ability to prioritize tasks effectively
- Excellent communication skill, both written and verbal
- Ability to work independently with minimal supervision and collaborate effectively as part of a team
- Flexibility to adapt to changing priorities and work schedules as needed
- Geographical knowledge of service area and/or map reading skills
- Knowledge of basic plumbing terminology and industry experience is preferred
- Valid Driver’s License and reliable transportation
Essential Job Functions:
- Manage incoming calls and emails, providing prompt and courteous assistance to clients and team
- Schedule appointments and service calls to plumbing technicians, optimizing routes for efficiency
- Maintain accurate records of client interactions, service requests, and technician schedules using our field service management software
- Assist in creating marketing materials, including brochures, flyers, and digital content through Canva and video editing software.
- Manage the company's social media accounts, posting updates, and engaging with followers
- Assist in organizing and attending promotional events and networking functions including some weekends
- Ability to drive a motor vehicle and maintain a current driver’s license to commute as needed
- All other duties as assigned
Physical Requirements:
- Sitting, standing, walking, lifting or carrying, pushing or pulling, reaching overhead, keyboarding, gross manipulation, fine manipulation, driving, stooping, crouching, speaking, ability to hear, understand and distinguish speech
- Must be able to work assigned schedules as required by job demands.
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