Bilingual Dental Patient Access Representative
3 weeks ago
BILINGUAL DENTAL PATIENT ACCESS REPRESENTATIVE
I. Position Summary:
Responsible for maintaining appearance and order of dental office, patient scheduling, and patient management.
II. Essential Functions/Responsibilities:- Open and close dental office according to office procedures
- Check the daily schedule for accuracy
- Answer and respond to telephone calls
- Review supplies for front office and provide order to Office Manager
- Maintain a professional reception area/office; organize patient education materials, keep the facility neat, etc.
- Greet and welcome patients and visitors to the practice
- Check in patients according to office protocol, verifying and updating health information
- Manage recall and inactive patient system
- Confirm the next day’s appointments by telephone; confirm Monday appointments over the weekend.
- Schedule patients for efficient use of doctor and staff time
- Check patient back up list to try to fill in cancellation and no-show appointment times
- Make follow-up appointments as needed
- Perform other tasks assigned
- Gather and accurately record dental, medical, and insurance information from patients
- See that records are stored securely and handled in compliance with legal requirements, including the HIPAA privacy and security regulations, if applicable
- Accurately file patient information
- Arrange patient charts and radiographs for the next day’s appointments
- Record and maintain patient referral information for the practice
- Insurance
- Update insurance information on all patients at all times
- Assist in submission of treatment plans for predetermination of benefits
- Assist in preparation of claim forms for patients with dental insurance
- Assist in organization of supporting materials for claim forms, such as radiographs or written narratives
- Assist in mailing claim forms from office
- Support Office Manager in preparation billing statements promptly and accurately mail billing statements
- Prepare and mail overdue account letters
- Support Office Manager in posting checks received each day
- Sort, organize, and distribute mail
- Prepare and send out new patient continuing care notices each month
- Prepare and send out correspondence as directed by the Office Manager or Lead Dentist
- Uses the code of conduct as a guide to perform job responsibilities
- Attends appropriate compliance training
- Is willing to challenge and report questionable conduct
- Uses safe work practices
- Inspires co-workers to do the right thing
- Understands the requirements of the Corporate Integrity Agreement
- Candidate must be able to work in a fast paced work environment.
- High School Diploma or Equivalent
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