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Clinic Manager, Tampa

3 months ago

Tampa, United States Martin Bionics Innovations Full time
Job DescriptionJob DescriptionAbout the Company

Martin Bionics was founded with the aim of restoring freedom to those with limb loss and limb difference; freedom from the constraints of traditional prosthetics & freedom to pursue the life they desire to cultivate. Our primary means of accomplishing this is through the provision of compassionate care within our own clinics as well as innovative technology, both in our clinics and broadly throughout the field.

Mission Statement

Martin Bionics exists to serve those with limb loss/limb difference by providing innovative technology & compassionate care designed to restore comfort, independence, and hope for a better life.

Core Values
  • Humane - Characterized by such behavior or disposition towards others as befits a human being.
    1. Gentle or kindly in demeanor or action; civil, courteous, friendly, obliging.
    2. Marked by sympathy with and consideration for the needs and distresses of others; feeling and showing compassion and tenderness...; kind, benevolent.
  • Humble - Marked by the absence of self-assertion or self-exaltation; modest, unpretentious; the opposite of proud.
  • Honorable - Characterized by principles of honor, probity, or rectitude; upright, honest.
  • Heroic - Having recourse to bold measures; boldly experimental; attempting great things.

Clinic Manager, Tampa

Highlights

Title:

Clinic Manager, Tampa

Employment Type

Full-time

Fair Labor Standards Act (FLSA) Classification

Exempt

Annual Base Salary

Competitive Base Salary + Commission

Supervisor

Director, Clinic Operations

Summary

The Clinic Manager determines the success of their Martin Bionics clinic location. As the lead practitioner for the clinic, the clinic manager is responsible for the quality of care for every patient the clinic interacts with, from consultation to final delivery and follow-up care. In addition to overseeing clinical care, the Clinic Manager is also responsible for leading the clinic staff and managing administrative functions of the facility.

Primary Duties
  • Set the culture & environment of the clinic
    • Informed by our corporate values: Humane, Humble, Honorable, & Heroic
    • Foster a collaborative work environment, manage up the org chart with problems
    • Lead with positivity and optimism, working to improve company policies & procedures
  • Oversee patient care
    • Provide patient-centric care, prioritizing patient quality of life
    • Produce quality craftsmanship, finding unique solutions for challenging presentations
    • Oversee the full life cycle of patient care: consultation, evaluation, fitting, final delivery, and follow-up care
    • Obtain outcome measures consistent with company goals
    • Resolve and report patient complaints
  • Achieve clinic goals
    • Meet or exceed revenue targets and delivery goals
    • Manage Work In Process (WIP) patients and set the day-to-day cadence of the office
    • Effectively implement and execute company policies & procedures
    • Ensure administrative compliance, meeting collections goals
    • Manage the clinic P&L, controlling Cost of Goods Sold (COGS) and office expenses
  • Manage time effectively
    • Orchestrate the scheduling of patient- and non-patient appointments, striking the balance of a full patient load with necessary administrative time
    • Complete clinical notes within 48 hours of each patient encounter
    • Lead weekly WIP meetings with clinic staff
  • Lead the team
    • Set clear expectations of team members and facilitate good communication
    • Implement corrective action, work with corporate team to provide training and resources to clinic staff
    • Assist with staffing and hiring duties
Additional Duties
  • Housekeeping
    • Maintain a professional and orderly workspace
    • Oversee the maintenance of the facilities
Characteristics of the Ideal Candidate
  • Analytical - Creative, problem-solving ability.
  • Articulate - Both verbally and in writing.
  • Collaborative - Constructively workshop solutions to problems with others. Team player.
  • Curious - Willingness to learn and ask thoughtful questions.
  • Flexible - Resilience in a fast-paced, changing environment.
  • Interpersonal - Able to empathize with customers and team members.
  • Motivated - Independently takes initiative and proposes solutions. Self-starter.
  • Organized - Attentive to detail.
Department Structure
  • Director, Clinic Operations
    • Clinic Manager, Tampa
      • Patient Care Coordinator
      • Patient Advocate
      • Prosthetist
      • Technician
Qualifications
  • 5+ years of experience as a practicing licensed prosthetist
  • Florida state O&P license required
  • ABC Certified Prosthetist (CP) or Certified Prosthetist Orthotist (CPO) preferred
  • Familiarity with Martin Bionics' socket system, or other adjustable systems, preferred
Benefits
  • Health, dental, and vision insurance
  • Short- & long-term disability insurance
  • Life insurance
  • Paid time off
  • 401(k)
Evaluation
  • Regular, informal one-on-one meetings with supervisor for bi-directional feedback
  • Formal performance review to take place annually with supervisor
Physical Demands
  • Physical demands befitting normal out-patient prosthetic care.
  • Periods of working on a computer.
  • Occasional travel.