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Director, Collections
3 months ago
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Overview: The Director of Collections provides leadership and oversight of a team of collections, loss mitigation and asset recovery agents comprised of 35+ in-house and outsourced employees. The leader is responsible for developing effective strategies to recover outstanding debts and maximize recovery on reclaimed collateral, and ensuring compliance with all relevant regulations.
Responsibilities:
Specific duties include, but are not limited to, the following:
- Lead and motivate a team of in-house and outsourced collection agents to achieve set targets and objectives. Provide guidance, training, and support to enhance the team's performance. Monitor the performance of third party vendors contracted to perform collections, asset recovery and post-charge-off debt collections.
- Manage outside counsel who oversee foreclosures and other litigation that arises in the normal course of business.
- Develop and implement strategic plans for effective debt recovery. Analyze data and trends to identify areas for improvement in collection processes.
- Optimize the in-house and outsourced resources to ensure members’ needs are addressed, while protecting the credit union from losses.
- Ensure adherence to all legal and regulatory requirements in debt collection practices. Stay updated on industry regulations and implement changes as needed.
- Establish and monitor key performance indicators (KPIs) for the department. Conduct regular performance reviews and provide constructive feedback.
- Oversee collection call quality control program ensuring all teams are performing in accordance with internal standards and regulatory requirements.
- Leverage data analytics to measure team performance and collections effectiveness, and to identify trends to develop collections strategies and forecast future delinquency and losses for planning and forecasting purposes.
- Engage in negotiations with debtors to establish reasonable repayment plans. Foster clear communication channels with internal stakeholders and external partners. Oversee the loss mitigation program.
- Collaborate with lending team, legal and compliance to develop creative hardship solutions to assist members in need while minimizing loss and delinquency levels.
- Identify and implement technological solutions to streamline collection processes. Optimize scalable agentless contact technologies for early stage delinquency to allow collectors to focus on the more complex later stage collections cases. Stay informed about advancements in debt
- Perform other related duties as requested and special projects as assigned
Requirements:
- Bachelor's degree in Business, Finance, or a related field.
- 10+ years of leadership experience within lending operations, loan servicing or collections at a bank or credit union.
- In-depth knowledge of mortgage and consumer credit, loan servicing, collections and lending operations.
- In-depth knowledge of debt collection laws and regulations.
- Strong analytical and problem-solving skills – manages by metrics.
- Excellent communication and negotiation abilities.
- Must be able to operate effectively in a demanding, high-volume environment.
- Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff.
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
- Technologically proficient.
Leadership Competencies:
- Proven ability to manage change
- Capacity to take calculated risks and innovate
- Experience in setting vision and strategy
- Lead by example and encourage team in developing adaptability
- Successful in communicating effectively
- Prioritizes developing others
- Thinking that values diversity and difference
- Proven ability to build and maintain relationships at all levels of the organization
- Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
Why you’ll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:
Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.
Teamwork – You’ll work to achieve common goals as part of ONE TEAM.
Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.
What we can offer you:Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $140,000 to $170,000
